JOB SUMMARY:

Complete field service requests to repair products that have defects or warranty issues. Ensure customer satisfaction with Bayer Built Products and Services.

ESSENTIAL FUNCTIONS:

Schedule Field Service work and repair of Millwork products
Travel to Bayer Built territories to complete warranty work
Field repair interior and exterior door issues
Skilled craftsmanship
Excellent communication skills
Coordinate with Field Service Coordinator paperwork and schedule appointments with customers
Gather and inspect product
Follow up with production team leaders issue identified
Completes necessary credit paperwork for customers
Follow up with internal contact to identify product concerns
Identify charge backs to vendors

SECONDARY RESPONSIBILITIES:

Computer tracking and reporting for completed types of work and analysis of issues
Follow up with Quality Control / Team Leader

NECESSARY KNOWLEDGE, SKILLS & ABILITIES:

Must have understanding of BBW products
Attention to detail
Possess valid driver’s license and a clean driving record (willing to travel in rural and metro areas)
Must be able to work independently

EDUCATION AND EXPERIENCE:

High School Diploma
Carpentry or cabinet making school preferred
Experience working with Bayer Built products

Required Work Hours: Various, Monday - Friday

Learn more about this Employer on their Career Site

Field Service Coordinator