Our Collections Clerk delivers exceptional service while coordinating collection efforts with members. We are looking for a candidate that also possesses the following skills; a high school diploma or equivalent, math aptitude and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work Certified company for 4 consecutive years. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

REQUIRED QUALIFICATIONS:

6 months credit union, related financial, or customer service experience
Conscientious, and performs accurate work with respect for regulations and standards
The ability to work independently while displaying initiative and strong problem-solving skills
Ability to interface with members in a positive manner with empathy, courtesy and tact
Professional communication skills across various platforms (phone, video-chat text, email, etc.)
Strong organizational skills and attention to detail
Display a high level of professionalism
Dependable; punctual and regular attendance
Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY:

Work early collections phone calls
Process collections on negative accounts and debit cards
Process online loan payments
Backup other essential functions in the department as needed

Classification: Non-exempt

Location: Administration (Port Neches)

Hours: Scheduled for 40-hours per week between the hours of Monday through Friday 8:15AM to 5:15PM

Learn more about this Employer on their Career Site