About Aero Auto Repair

Aero Auto Repair was built by a technician, for technicians. Our owner began in the automotive industry as a lube technician and floor sweep and worked his way up to becoming an ASE Certified Mechanic with a passion for Mercedes. After experiencing firsthand what it was like to work without the right tools, modern equipment, support, or a meaningful voice in the shop, he set out to build a different kind of automotive workplace.

Our goal is to provide technicians with the tools, training, support, compensation opportunities, and work environment they need to perform quality work, continue developing their skills, and build a long-term career.

Job Summary:

The Service Manager is responsible for overseeing the daily operations of the service department, ensuring that service delivery meets customer expectations, operational standards, and profitability goals. This role involves managing staff, optimizing service processes, and maintaining high levels of customer satisfaction.

Essential Functions:

Oversee employee scheduling, attendance, timekeeping compliance, and timely submission of payroll-related information in accordance with Company procedures.
Monitor operational performance indicators, including labor productivity, technician efficiency, customer satisfaction, repair order performance, and shop profitability.
Ensure compliance with applicable workplace safety requirements, California Bureau of Automotive Repair regulations, and Company policies.

Supervise and coordinate the day-to-day activities of the service department.
Manage service appointments, technician schedules, and workflow to ensure timely and efficient service.
Ensure that all service operations comply with company standards and manufacturer guidelines.
Maintain high standards of customer service and satisfaction in the service department.
Address and resolve customer complaints and service issues promptly and effectively.
Implement strategies to enhance customer service and build long-term customer relationships.
Recruit, train, and manage service department staff, including technicians, service advisors, and support personnel.
Conduct performance evaluations, provide feedback, and facilitate ongoing training and development.
Foster a positive and productive work environment that encourages teamwork and high performance.
Develop and manage the service department budget, including labor, parts, and overhead costs.
Monitor and analyze financial performance, including service revenue and expenses, and implement strategies to meet profitability targets.
Oversee inventory management, including ordering and controlling parts and supplies.
Assess and improve service processes and workflows to enhance efficiency and effectiveness.
Implement best practices and new technologies to improve service quality and operational performance.
Continuously evaluate and refine service procedures to ensure alignment with industry standards and company goals.
Support company promotional initiatives such as marketing strategies to promote service offerings and drive sales.
Collaborate with Service Advisors and shop personnel.
Analyze service sales data and market trends to identify opportunities for growth and improvement.
Ensure that service operations adhere to safety, environmental, and regulatory standards.
Conduct regular inspections and audits to ensure compliance with company policies and industry regulations.

Collaborate with other company locations and internal departments.
Communicate effectively with manufacturers, suppliers, and other external partners to support service operations.
Prepare and present reports on service department performance and key metrics to upper management.
Drive and inspect customer vehicles to identify and recommend additional services or repairs that may benefit the customer based on vehicle condition and manufacturer recommendations including upsell service packages and promotions, as appropriate.
Maintain satisfactory attendance.
Perform other related duties as assigned.

Supervisory Responsibilities:

Hire and train department staff
Oversee the daily workflow and schedules of shop employees.
Conduct performance evaluations that are timely and constructive.
Handle discipline and termination of employees in accordance with company policy.

Minimum Qualifications:

Two to three years of supervisory or management experience in a service department.
Valid driver’s license and safe driving record; required to have California driver's license within 30 days following date of hire.
At least one year of verifiable driving experience.
Ability to lift up to 20 pounds.
Ability to perform all essential functions of the job description.

Preferred Qualifications

Strong leadership and team management abilities.
Excellent customer service and communication skills.
Proficient in financial management, budgeting, and inventory control.
Knowledge of automotive service operations, parts management, and industry trends.
Ability to analyze data, develop strategies, and implement process improvements.
Relevant automotive certifications or professional development courses.
Brand experience.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software to maintain service record databases, track inventory, and use computer diagnostic equipment and software.

Physical Demands & Work Environment

Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 20 pounds.
Prolonged periods of standing and walking throughout Automotive repair facility.
Prolonged periods sitting at a desk and working on a computer.
Office setting.
Typical auto or repair shop environment, which may include noise and dust.
Work in both indoor and outdoor settings.
May involve exposure to varying weather conditions.
Noise moderate.
May be exposed to automotive fumes, odors, noise, and shop equipment.
Exposure to hazardous conditions and equipment that may result in minor injuries.

Why Work With Us

Monday-Friday schedule, 8AM – 5PM
Shop tools, scanners, and equipment to support quality automotive repair work.
Medical, dental, vision insurance and SIMPLE IRA Plan
Accrued PTO.
Paid Holidays
Tenure recognition and awards.
Vehicle service discount program.
Ongoing training and professional development.
Career advancement and performance-based compensation opportunities.

Compensation

Exempt

Pre-Employment Screening & Fair Chance

Any offer of employment may be contingent upon completion of applicable pre-employment screening. Aero Auto Repair will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act and other applicable laws. Applicants are not required to disclose criminal history before a conditional offer of employment, except as otherwise permitted or required by law.

Reasonable Accommodation

Aero Auto Repair provides reasonable accommodations to qualified applicants and employees with disabilities as required by applicable law. Applicants who need an accommodation to participate in the application process may contact Human Resources.

Equal Employment Opportunity

Aero Auto Repair is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination or harassment based on any characteristic protected by applicable federal, state, or local law.

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