Customer Service Representative

Customer Service Representative | Powell, OH

If you can answer a ringing phone, reassure a worried cat parent, and land a good animal pun in the same thirty seconds, keep reading. At Animal Hospital of Shawnee Hills, our front desk sets the tone for every visit, and we take great medicine seriously without taking ourselves too seriously. We’re hiring a full-time Customer Service Representative to be the first friendly voice our clients hear.

About the Practice
Since 2012, we’ve cared for pets in Powell and the Shawnee Hills area, just around the corner from the Columbus Zoo. We’re AAHA accredited, placing us among about 15% of veterinary hospitals nationally, and we’re a certified Cat Friendly Practice with Fear Free Certified team members. From preventive and wellness care to surgery, hospitalization, and end-of-life care, we pair modern medicine with a close-knit team that genuinely likes working together.

What You’ll Help Make Possible

• Clients who feel welcomed and unrushed from the first phone call to checkout
• A well-organized schedule that keeps appointments running on time
• A calm, friendly lobby, even when the phones won’t stop ringing
• Pet parents who leave feeling informed and confident, especially on hard days
• A medical team free to focus on patients because the front of house is handled

What We’re Looking For

Required:

• 1-2 years of experience in a veterinary setting
• Availability for 10-hour day shifts, including rotating weekends
• Comfortable using computers, phone systems, and scheduling or practice-management software

Preferred:

• A warm, upbeat presence with clients and teammates
• Organized and detail-oriented
• Calm and kind when pet parents are stressed or worried
• A sense of humor, and a real enjoyment of working with people and pets

Schedule

• Full-time, Day shift
• 10-hour shifts
• Rotating weekends
• No holiday shifts required

Compensation
Compensation for this role ranges from $16.00 to $18.00 per hour, based on experience and role alignment.

Benefits

• Competitive pay, based on experience
• Free virtual mental health for your household (ages 13+)
• Medical, dental, vision, and life insurance
• Generous CE allowance plus paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

If you’re looking for a front desk where the work matters, the team is genuinely kind, and nobody minds a bad pun now and then, we’d love to meet you. Apply today.

Check us out: shawneehillsvet.com

Animal Hospital of Shawnee Hills is proud to be partnered with Encore Vet Group, see what that means for you: www.encorevet.com

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