Administrative I

General Description         

The Administrative I position provides front desk and general administrative support at an assigned practice location. This entry-level position is responsible for creating a welcoming environment, assisting clients and providers, maintaining accurate schedules and records, and completing daily administrative responsibilities in accordance with company policies and procedures.

A. Essential Duties

• Greet clients, visitors, and providers professionally and courteously. 
• Complete client check-in and check-out procedures. 
• Answer incoming telephone calls and direct messages appropriately. 
• Schedule, confirm, cancel, and reschedule appointments. 
• Maintain accurate appointment statuses within the Electronic Health Record. 
• Verify that required client documents and forms are complete. 
• Monitor assigned email accounts and respond or route messages appropriately. 
• Scan, upload, and organize documents within the client record. 
• Maintain the organization and cleanliness of the reception area. 
• Complete opening and closing procedures. 
• Protect client confidentiality and comply with HIPAA requirements. 
• Notify leadership of client concerns, safety issues, or workflow barriers. 
• Assist providers and other administrative employees as needed. 
• Participate in required meetings, supervision, and training.

B. Additional Duties

• Assist other Administrative team members as needed to maintain productivity and efficiency.
• Participate in departmental projects and workflow improvements.
• Support company initiatives and operational changes as assigned.
• As the department continues to grow, additional responsibilities may be assigned based on business needs.

Qualifications 

Education: 

• High School Diploma or equivalent required.
• Associate Degree preferred.

Experience: 

• Customer service or administrative experience preferred.
• Medical or behavioral healthcare experience preferred.
• Basic knowledge of Microsoft Office applications.
• Experience using Electronic Health Record systems preferred.