Customer Service Analyst

Designation:Customer Service Analyst – Billing SFC
Location: Aundh, Pune
Experience: 1–3 Years
Contract: 6 Months
Work Mode: WFO | 5 Days
Shift: 1:30 PM – 10:30 PM | Transport Available
Qualification: Bachelor’s Degree – Commerce / Finance / BBA or related

Mandate Skills: Customer Service, Sales Order Processing, Customer Billing& Invoicing, O2C/AR, Pricing & Tax Validation, Shipment Coordination,Shipping Documentation, ERP (Oracle/SAP), MS Excel.

CustomerService Analyst- North Augusta (Contractual)

PositionSummary

TheCustomer Service Billing Executive will be responsible for processing customerorders, creating invoices, and ensuring accurate and timely billing activities.While the role supports the Customer Service function operationally, it willreport into the Finance – Accounts Receivable team to ensure appropriatesegregation of duties and business continuity. The individual will also providesupport to the Accounts Receivable team for finance-related activities asrequired.

KeyRoles & Responsibilities

CustomerOrder Management

• Review and process customer purchase orders in accordance with company policies and customer requirements.
  
• Validate customer master data, pricing, shipping instructions, payment terms, and tax information before order creation.
  
• Create and maintain customer sales orders accurately in the ERP system.
  
• Coordinate with Customer Service, Sales, Planning, Logistics, and Plant teams to resolve order-related issues.
  
• Process order modifications, cancellations, and customer change requests.
  

Billing& Invoice Management

• Generate customer invoices accurately and within agreed timelines.
  
• Ensure all invoices comply with customer-specific billing requirements and statutory regulations.
  
• Validate pricing, taxes, freight, discounts, and other commercial terms before invoice creation.
  
• Process debit notes, credit notes, RMA (Return Material Authorization) and invoice corrections where applicable.
  
• Resolve billing discrepancies by coordinating with relevant stakeholders.
  
• Support month-end billing activities to ensure timely revenue recognition.
  

ShipmentBooking

• Taking freight quotation, freight schedule, container booking
  
• Creating shipping document & shipping labels
  
• Sending the required documents to the customers (BOL, Inv, Packing List & etc)
  

CustomerDocumentation

• Maintaining documentation and supporting records.
  
• Upload invoices and supporting documents to customer portals where applicable.
  
• Respond to customer requests for invoice copies, proof of delivery, and other billing-related documentation.
  
• Ensure compliance with document retention policies.
  

AccountsReceivable Support

• Assisting the AR team wherever required
  
• Support deduction tracking and follow-up activities.
  

Reporting& Analytics

• Prepare daily, weekly, and monthly operational reports related to billing and Accounts Receivable.
  
• Maintain billing and order processing dashboards.
  
• Assist in generating other management reports.
  
• Perform data validation and ensure report accuracy.
  

ProcessCompliance & Controls

• Adhere to established Standard Operating Procedures (SOPs) and internal control requirements.
  
• Ensure compliance with Segregation of Duties (SoD) guidelines.
  
• Maintain high levels of data accuracy and process discipline.
  
• Participate in internal and external audits by providing required documentation.
  
• Identify process improvement opportunities and support automation initiatives.
  

CrossFunctional Collaboration

• Work closely with Customer Service, Sales, Supply Chain, Logistics, Manufacturing, Tax, and Finance teams.
  
• Build strong working relationships with internal stakeholders to ensure smooth order-to-cash operations.
  
• Provide timely updates on billing and customer-related issues.
  

DesiredSkills & Competencies

• Strong understanding of Order-to-Cash (O2C) processes.
  
• Knowledge of Sales Order Processing and Customer Billing.
  
• Basic understanding of Accounts Receivable processes including Collections and Cash Application.
  
• Experience working with ERP systems (Oracle preferred).
  
• Strong analytical and problem-solving skills.
  
• Excellent attention to detail and accuracy.
  
• Good communication and stakeholder management skills.
  
• Ability to prioritize work and meet strict deadlines.
  
• Intermediate to advanced Microsoft Excel skills.
  
• Customer-focused mindset with a collaborative approach.
  

PreferredQualifications

• Bachelor's degree in Commerce, Finance, Business Administration, or related discipline.
  
• 1–3 years of experience in Customer Service, Billing, Order Management, or Accounts Receivable.
  
• Experience in a manufacturing environment is preferred.
  
• Exposure to Oracle and reporting tools such as Excel, Power BI, or Tableau will be an added advantage.