OTC Analyst (Cash Application)

Designation: OTC Analyst (Cash Application)

The CashApplication Associate Analyst is responsible for accurately applying customerpayments to open invoices, resolving discrepancies, and ensuring the timely andcorrect posting of cash receipts in the accounting system. The role is criticalto maintaining clean accounts receivable balances, supporting strong cash flow management, and coordinating and calling customers regarding wrong-pocket transfers.

• Apply customer payments (checks, ACH, wires, lock box, and other electronic payments) accurately and promptly to customer accounts.
  

• Identify and resolve unapplied, unidentified, or misapplied cash.
  
• Research payment discrepancies such as short payments, overpayments, deductions, and duplicate payments. And coordinating with customers
  
• Coordinate with Collections, AR, Credit, Billing, and Treasury teams to resolve cash application issues.
  
• Post and adjust cash receipts in ERP systems (e.g., Oracle/ SAP ECC / SAP S4HANA).
  
• Maintain proper documentation and audit trails for cash postings.
  
• Perform daily, weekly, and month‑end reconciliations of cash receipts and AR.
  
• Ensure compliance with internal controls, SOX requirements, and company policies.
  
• Support internal and external audit requests related to cash application.
  
• Okay to work in 12.30 PM to 09.30 PM shift or 02.30 PM to 11.30 PM shift
  

Technicalknowledge:

• Possess a good analytical understanding of accounts receivable and credit and collection - or willingness & ability to learn this.
  
• Understanding of the Order to Cash process.
  
• Good business English (the working language of this position).
  
• Excel & IT / ERP skills.
  
• Proven ability to work with multiple and sometimes complex processes.
  

Softskills:

• Can manage own time / priorities / multiple tasks under pressure.
  
• Good decision-making skills and knowing when to escalate at the correct times.
  
• Record in achieving and exceeding goals/targets essential.
  
• Good critical & strategic thinking skills. Proven customer focus and service delivery.
  
• Quality communication skills: ability to write accurate, clear, concise bullet points covering key issues.
  
• Strong team player / happy with hard but interesting & varied (& career-building) work!