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Job Title: IT Support &System Coordinator
Location: Wanowrie, Pune– 411040
Job Type: Full-Time
Experience: 1-3 years
Working Days: Monday to Friday
Shift Timing: 9:30 AM to 6:30 PM
About the Role
We are looking for a reliable and hands-on IT Support& Systems Coordinator to keep our technology infrastructurerunning smoothly. In this role, you will be the primary go-to person for our50-person team, handling day-to-day hardware/software troubleshooting, managinguser access, and acting as the bridge between our firm and external IT/softwarevendors.
Because we are a growing CA firm, data security, confidentiality,and seamless access to tax and accounting tools are paramount.
Key Responsibilities
· Desktop & Laptop Support: Diagnose and resolve hardware, software, and peripheralissues for Windows and Mac laptops swiftly to minimize downtime.
· Software & ToolTroubleshooting: Provide first-line support for MS Office 365, Outlook,ERP/accounting portals, tax filing software, and communication tools(Teams/Zoom).
· Vendor & Asset Management: Coordinate with external IT hardware, internet service, andsoftware vendors for AMC (Annual Maintenance Contracts), repairs, licenses, andnew procurement.
· User Onboarding &Offboarding: Set up new employee workstations, create/revoke email andsoftware credentials, and ensure proper asset handovers.
· User Access & BasicSecurity: Manage user permissions, enforce company security policies,assist with multi-factor authentication (MFA) setups, and coordinate regulardata backups.
· Documentation & Inventory: Maintain an updated inventory of all IT assets (laptops,printers, dongles, licenses) and document quick-fix guides for common internalissues.
Required Skills & Qualifications
· Experience: 1 to 3 years of experience in IT helpdesk, desktop support,or IT administration
(experience in a professional services or CA/legal firm is a bigplus).
· Qualification: Bachelors’ Degree or Diploma in Information Technology, ComputerScience or related field.
· Technical Knowledge:
o Strong proficiency in troubleshooting Windows 10/11 and MS Office365 administration.
o Basic understanding of networking (Wi-Fi routers, LAN, VPN) andprinter configurations.
· Soft Skills: Excellent communication and patience, as you will beassisting users with varying levels of technical literacy.
· Vendor Coordination: Proven ability to follow up with external vendors to ensuretimely resolution of technical escalations.
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