Network & IT Infrastructure Engineer/ Desktop Support Engineer

Role Overview:

• Manage and maintain basic network infrastructure operations.
  
• Configure and troubleshoot IP addressing, DNS, DHCP, and network connectivity issues.
  
• Support firewall configurations and basic network security practices.
  
• Understand and assist in load balancing setup and troubleshooting.
  
• Provide desktop and laptop support for Windows-based systems.
  
• Troubleshoot hardware, software, I/O devices, printers, and peripheral-related issues.
  
• Handle day-to-day IT support activities for office users.
  
• Install, configure, and troubleshoot Office 365 applications and user-related issues.
  
• Manage basic Office 365 administration, including Outlook setup, Teams, OneDrive, and user support.
  
• Support user onboarding/offboarding activities and system setup.
  
• Coordinate with vendors and internal teams for IT infrastructure requirements.
  
• Maintain IT asset inventory and documentation.
  

Required Skills:

• 2–3 years of hands-on experience in IT infrastructure and desktop support.
  
• Good understanding of:
  

1. TCP/IP networking
   
2. DNS & DHCP
   
3. IP assignment and sub netting basics
   
4. Firewall fundamentals
   
5. Load balancing concepts
   

• Experience with Office 365 setup, configuration, and troubleshooting.
  
• Strong knowledge of Windows OS, desktop/laptop hardware, and peripherals.
  
• Familiarity with small office IT infrastructure management.
  
• Good troubleshooting and communication skills.
  

Desired Candidate Profile:

• Ability to independently manage IT support operations for a small organization.
  
• Strong problem-solving and troubleshooting mindset.
  
• Good communication and user-handling skills.
  
• Team player with willingness to learn and adapt.