31:"/_next/static/chunks/3y8_o-_j2a5kk.js?dpl=id-47d2a77cf8feae482d6c1137599639a41fc769e5" 32:"/_next/static/chunks/0od3x0b99030m.js?dpl=id-47d2a77cf8feae482d6c1137599639a41fc769e5" 33:"/_next/static/chunks/2_qtcvq4kn639.js?dpl=id-47d2a77cf8feae482d6c1137599639a41fc769e5" 34:"/_next/static/chunks/1sad-wy1v8q9g.js?dpl=id-47d2a77cf8feae482d6c1137599639a41fc769e5" 35:"/_next/static/chunks/11pfcl3e4zrou.js?dpl=id-47d2a77cf8feae482d6c1137599639a41fc769e5" 36:"/_next/static/chunks/18rfzii6xm71n.js?dpl=id-47d2a77cf8feae482d6c1137599639a41fc769e5" 37:I[321257,["$3","$4","$e","$f","$31","$32","$33","$34","$35","$36"],"default"] 38:I[231665,["$3","$4","$e","$f","$31","$32","$33","$34","$35","$36"],"default"] 39:I[753414,["$3","$4","$e","$f","$31","$32","$33","$34","$35","$36"],"default"] 3a:I[522016,["$3","$4","$e","$f","$31","$32","$33","$34","$35","$36"],""] 3b:I[30398,["$3","$4","$e","$f","$31","$32","$33","$34","$35","$36"],"default"] 41:I[27201,["$3","$4"],"IconMark"] 3c:T4801,LANGUAGE SERVICES COORDINATORPosition Type: Full-Time Reports To: Executive Director FLSA Status: Non-Exempt Position Summary The Language Services Coordinator manages the day-to-day coordination of LTCC’s interpretation and translation services. This position receives service requests, gathers the information needed to define each assignment, identifies and schedules a qualified interpreter or translator, and monitors the assignment through timely completion. The Coordinator serves as the primary point of contact among clients, interpreters, translators, and LTCC staff. The position maintains accurate service records, confirms assignment details, tracks deadlines, and provides billing documentation to the Accounting Clerk for invoicing and payment processing. The Language Services Coordinator also recruits and supports qualified interpreters and translators and coordinates LTCC’s Community Interpreter Training program. This includes working with a qualified instructor to schedule courses, recruit participants, manage course logistics, monitor attendance, and evaluate participant performance in collaboration with the instructor to determine satisfactory completion. The Coordinator ensures that language services are professional, accurate, timely, culturally responsive, and consistent with LTCC’s mission, policies, confidentiality requirements, and standards of ethical practice. Essential Duties and Responsibilities Language-Service Intake and Coordination * Receive and respond to requests for oral interpretation and written translation services by telephone, email, online forms, or other approved methods. * Gather the information necessary to understand and coordinate each request, including: * Type of service requested. * Languages and dialects required. * Date, time, location, and anticipated duration. * Virtual, telephone, or in-person service requirements. * Subject matter and service setting. * Document length, format, and translation deadline. * Accessibility, technology, or special assignment requirements. * Client contact and billing information. * Review requests for completeness and clarify expectations, deadlines, deliverables, and service limitations with clients. * Determine the appropriate type of language professional for each assignment based on language proficiency, qualifications, experience, availability, subject-matter knowledge, and potential conflicts of interest. * Contact, schedule, and confirm interpreters and translators for assignments. * Provide assigned interpreters and translators with accurate information, approved reference materials, deadlines, and other resources needed to complete their work. * Maintain regular communication with clients and language-service professionals throughout the assignment. * Monitor active assignments and follow up as needed to support timely completion. * Notify clients promptly of scheduling changes, delays, cancellations, or other issues that may affect service delivery. * Coordinate substitute coverage when an assigned interpreter or translator becomes unavailable. * Confirm that services were delivered and that completed translations or other deliverables were received by the appropriate deadline. * Obtain client feedback and address routine service concerns professionally and promptly. * Refer significant complaints, confidentiality concerns, ethical issues, or service-quality problems to the Executive Director. * Maintain an organized system for tracking incoming requests, pending assignments, confirmed assignments, completed services, cancellations, and follow-up actions. Quality, Confidentiality, and Ethical Practice * Help ensure interpretation and translation services meet LTCC’s standards for professionalism, accuracy, impartiality, confidentiality, and cultural responsiveness. * Match assignments with interpreters and translators who possess the appropriate language skills, experience, training, and subject-matter knowledge. * Protect confidential and sensitive information received from clients, participants, interpreters, translators, and community partners. * Share assignment information and documents only with individuals authorized to receive them. * Ensure interpreters and translators understand and follow LTCC policies, assignment requirements, client expectations, and applicable ethical standards. * Identify and respond appropriately to potential conflicts of interest, interpreter boundary concerns, or assignments that require specialized qualifications. * Coordinate service-quality reviews, corrections, or follow-up when concerns are identified. * Maintain approved glossaries, translated materials, templates, and other language-service resources. * Promote the appropriate use of professional interpreters and discourage the use of children, family members, or unqualified individuals when professional language access is needed. Billing and Financial Documentation * Maintain accurate records of each completed assignment, including the client, service provided, language, date, duration, rate, mileage, approved expenses, and assigned interpreter or translator. * Verify service-delivery information with the client and language professional when necessary. * Collect and organize purchase orders, service confirmations, timesheets, mileage records, expense documentation, and other billing-related materials. * Provide complete and accurate billing information to the Accounting Clerk within established timelines. * Communicate applicable rates, minimum charges, cancellation policies, travel expenses, and payment expectations to clients using LTCC-approved information. * Respond to questions from the Accounting Clerk regarding services provided, billing records, or assignment details. * Track the status of billing documentation and assist with resolving missing or incomplete information. * Direct invoice creation, payment processing, account reconciliation, and collection matters to the Accounting Clerk or Executive Director, as appropriate. * Maintain confidentiality and follow LTCC’s financial controls when handling client, contractor, and billing information. Interpreter and Translator Recruitment * Identify and recruit qualified interpreters and translators to expand LTCC’s language-service capacity. * Recruit language professionals who represent the languages, dialects, cultures, and specialized service areas needed by LTCC’s clients and community. * Review applications, résumés, references, training records, certifications, language-proficiency information, and relevant work experience. * Coordinate interviews, language assessments, background screening, orientation, and other onboarding requirements as applicable. * Maintain an updated roster of interpreters and translators that includes: * Languages and dialects. * Contact information. * Availability. * Training and certifications. * Areas of specialization. * Preferred assignment types. * Geographic service area. * Technology capabilities. * Current onboarding status. * Orient interpreters and translators to LTCC’s mission, policies, documentation procedures, professional expectations, confidentiality requirements, and ethical standards. * Communicate regularly with language professionals regarding assignments, scheduling needs, training opportunities, and procedural updates. * Support the professional development and retention of interpreters and translators. * Monitor service reliability, timeliness, professionalism, client feedback, and adherence to LTCC requirements. * Document and report significant performance concerns to the Executive Director. Community Interpreter Training Coordination * Coordinate LTCC’s Community Interpreter Training program in partnership with a qualified instructor. * Work with the instructor and Executive Director to establish course dates, times, format, location, enrollment capacity, and training requirements. * Develop a course implementation timeline and coordinate classroom, technology, materials, refreshments, and other logistical needs. * Promote the course and recruit prospective participants through community outreach, partner organizations, social media, email, and other approved channels. * Respond to prospective-participant questions and provide accurate information about course content, expectations, schedules, costs, and completion requirements. * Manage participant applications, registration, enrollment, waiting lists, and pre-course communication. * Distribute course schedules, materials, assignments, policies, and other necessary information to participants. * Maintain accurate attendance, participation, assessment, and course-completion records. * Monitor participant attendance, engagement, assignments, skills demonstrations, and other established performance requirements. * Work with the qualified instructor to establish and consistently apply standards for satisfactory course completion. * Coordinate participant assessments and collect instructor evaluations, participant feedback, and other measures of course effectiveness. * Determine satisfactory completion in collaboration with the qualified instructor and based on documented course requirements. * Notify participants of their completion status and coordinate certificates or other completion documentation for individuals who meet established requirements. * Follow up with participants who have incomplete work, attendance concerns, or unmet performance requirements. * Refer participants who successfully complete the course for consideration as members of LTCC’s interpreter team when appropriate. * Evaluate each training cycle and recommend improvements to course recruitment, content, delivery, assessment, and participant support. * Maintain organized and confidential training records and prepare reports on enrollment, attendance, completion, participant outcomes, and evaluations. Community Engagement and Program Development * Develop and maintain positive relationships with healthcare providers, schools, government agencies, courts, nonprofit organizations, businesses, and other entities that may need language services. * Conduct outreach to increase community awareness of LTCC’s interpretation, translation, and interpreter-training services. * Represent LTCC at community meetings, outreach activities, partner events, presentations, and collaborative initiatives. * Educate clients and partners about effective practices for working with interpreters and requesting translation services. * Identify emerging language-access needs and recommend new services, partnerships, training opportunities, or operational improvements. * Assist with developing informational and promotional materials for LTCC’s language-service programs. * Ensure language services and training activities support LTCC’s mission, values, strategic priorities, and commitment to equitable access. Data Management and Reporting * Maintain accurate and confidential electronic and physical records for clients, assignments, interpreters, translators, training participants, and completed services. * Enter and maintain information in LTCC’s databases, spreadsheets, calendars, and other approved systems. * Track program information such as: * Number and type of service requests. * Languages requested. * Assignments completed. * Service hours. * Response and completion times. * Unfilled or cancelled requests. * Client and participant satisfaction. * Interpreter and translator recruitment. * Training enrollment and completion. * Revenue and billing information, as authorized. * Compile data and narrative information for monthly, quarterly, semiannual, annual, grant-related, and organizational reports. * Assist with evaluating language-service quality, accessibility, efficiency, community reach, and client satisfaction. * Use program data and feedback to recommend improvements to policies, procedures, recruitment, training, and service delivery. * Maintain records in accordance with LTCC policies, contractual requirements, funding requirements, and applicable confidentiality standards. Organizational Responsibilities * Welcome community members and provide responsive, professional, and culturally respectful customer service. * Answer incoming telephone calls and inquiries and connect individuals with the appropriate staff member, department, or community resource. * Assist community members accessing LTCC services through the Resource Center. * Participate in required organizational, program-specific, funding-related, safety, ethics, and professional-development training. * Participate in LTCC community events, outreach activities, fundraising efforts, and public-relations activities. * Work collaboratively with LTCC staff to support organization-wide initiatives and maintain effective internal communication. * Follow all LTCC policies, procedures, confidentiality requirements, financial controls, and standards of professional conduct. * Perform other duties as assigned that are consistent with the purpose and responsibilities of the position. Required Qualifications * High school diploma or equivalent. * At least two years of relevant experience in interpretation, translation, language-service coordination, program coordination, customer service, community services, or a related field. An equivalent combination of education, training, and experience may be considered. * Fluency in English and Spanish, including the ability to communicate effectively with clients, language professionals, community members, and partner organizations. * Understanding of the distinction between oral interpretation and written translation. * Strong organizational skills and the ability to coordinate multiple assignments, schedules, clients, language professionals, and deadlines. * Strong verbal and written communication skills. * Ability to handle confidential and sensitive information appropriately. * Ability to maintain accurate records, verify service information, track program data, and prepare clear written reports. * Proficiency with Google Workspace, particularly Gmail, Google Calendar, Google Docs, Google Sheets, and Google Drive. * Ability to use or learn virtual meeting platforms, scheduling tools, databases, and other language-service technology. * Ability to work effectively both independently and as part of a collaborative team. * Availability to work occasional evenings and weekends based on interpretation assignments, training schedules, and community events. Preferred Qualifications * Associate or bachelor’s degree in interpreting, translation, linguistics, education, nonprofit management, business administration, communications, or a related field. * Professional interpreter training, certification, credentialing, or documented language-proficiency assessment. * Experience coordinating interpreters, translators, contractors, training programs, or professional-development activities. * Knowledge of professional standards and ethical practices for community interpretation and translation. * Experience with service billing, contractor documentation, purchase orders, or invoice-support processes. * Experience recruiting, onboarding, and supporting interpreters, translators, volunteers, or independent contractors. * Experience coordinating adult-learning programs, participant assessments, or skills-based training. * Familiarity with the language-access needs and community resources available in Flint and Genesee County. Knowledge, Skills, and Abilities The successful candidate should demonstrate: * Fluency and effective professional communication in English and Spanish. * Bicultural awareness and the ability to work respectfully across languages and cultures. * Strong scheduling, coordination, time-management, and follow-through skills. * Careful attention to detail and accuracy. * Ability to manage multiple assignments and changing priorities without losing track of deadlines. * Sound judgment, professionalism, patience, and discretion. * Understanding of confidentiality, impartiality, professional boundaries, and conflicts of interest. * Ability to build positive relationships with clients, interpreters, translators, instructors, participants, and community partners. * Ability to communicate service expectations and procedures clearly. * Ability to respond calmly and professionally to urgent requests, scheduling changes, and service concerns. * Basic mathematical skills needed to verify service hours, rates, mileage, expenses, percentages, and billing documentation. * Commitment to LTCC’s mission and to equitable, culturally responsive language access. Physical Requirements The physical requirements described below are representative of those necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to communicate with others, use a computer, and remain in a stationary position for periods of time. The employee is frequently required to stand, walk, reach, and use their hands to handle documents, equipment, and training materials. The position may occasionally require bending, kneeling, climbing stairs, and lifting or moving materials weighing up to 25 pounds. Work Environment This position is primarily performed in an office, classroom, community center, or community-service setting with a generally moderate noise level. The position involves frequent telephone, email, virtual, and in-person communication with clients, interpreters, translators, instructors, training participants, and community partners. The employee may occasionally travel locally to client locations, training sites, meetings, outreach activities, or community events. Some evening or weekend work may be required depending on service requests, training schedules, and organizational events. Equal Employment Opportunity and Accommodations LTCC is committed to providing equal employment opportunities and maintaining an inclusive workplace. Reasonable accommodations may be provided to qualified individuals with disabilities to support the performance of essential job functions. 3d:T4e11,

LANGUAGE SERVICES COORDINATOR

Position Type: Full-Time
Reports To: Executive Director
FLSA Status: Non-Exempt

Position Summary
The Language Services Coordinator manages the day-to-day coordination of LTCC’s interpretation and translation services. This position receives service requests, gathers the information needed to define each assignment, identifies and schedules a qualified interpreter or translator, and monitors the assignment through timely completion.
The Coordinator serves as the primary point of contact among clients, interpreters, translators, and LTCC staff. The position maintains accurate service records, confirms assignment details, tracks deadlines, and provides billing documentation to the Accounting Clerk for invoicing and payment processing.

The Language Services Coordinator also recruits and supports qualified interpreters and translators and coordinates LTCC’s Community Interpreter Training program. This includes working with a qualified instructor to schedule courses, recruit participants, manage course logistics, monitor attendance, and evaluate participant performance in collaboration with the instructor to determine satisfactory completion. The Coordinator ensures that language services are professional, accurate, timely, culturally responsive, and consistent with LTCC’s mission, policies, confidentiality requirements, and standards of ethical practice.

Essential Duties and Responsibilities

Language-Service Intake and Coordination

Receive and respond to requests for oral interpretation and written translation services by telephone, email, online forms, or other approved methods.
Gather the information necessary to understand and coordinate each request, including:
- Type of service requested.
- Languages and dialects required.
- Date, time, location, and anticipated duration.
- Virtual, telephone, or in-person service requirements.
- Subject matter and service setting.
- Document length, format, and translation deadline.
- Accessibility, technology, or special assignment requirements.
- Client contact and billing information.
Review requests for completeness and clarify expectations, deadlines, deliverables, and service limitations with clients.
Determine the appropriate type of language professional for each assignment based on language proficiency, qualifications, experience, availability, subject-matter knowledge, and potential conflicts of interest.
Contact, schedule, and confirm interpreters and translators for assignments.
Provide assigned interpreters and translators with accurate information, approved reference materials, deadlines, and other resources needed to complete their work.
Maintain regular communication with clients and language-service professionals throughout the assignment.
Monitor active assignments and follow up as needed to support timely completion.
Notify clients promptly of scheduling changes, delays, cancellations, or other issues that may affect service delivery.
Coordinate substitute coverage when an assigned interpreter or translator becomes unavailable.
Confirm that services were delivered and that completed translations or other deliverables were received by the appropriate deadline.
Obtain client feedback and address routine service concerns professionally and promptly.
Refer significant complaints, confidentiality concerns, ethical issues, or service-quality problems to the Executive Director.
Maintain an organized system for tracking incoming requests, pending assignments, confirmed assignments, completed services, cancellations, and follow-up actions.

Quality, Confidentiality, and Ethical Practice

Help ensure interpretation and translation services meet LTCC’s standards for professionalism, accuracy, impartiality, confidentiality, and cultural responsiveness.
Match assignments with interpreters and translators who possess the appropriate language skills, experience, training, and subject-matter knowledge.
Protect confidential and sensitive information received from clients, participants, interpreters, translators, and community partners.
Share assignment information and documents only with individuals authorized to receive them.
Ensure interpreters and translators understand and follow LTCC policies, assignment requirements, client expectations, and applicable ethical standards.
Identify and respond appropriately to potential conflicts of interest, interpreter boundary concerns, or assignments that require specialized qualifications.
Coordinate service-quality reviews, corrections, or follow-up when concerns are identified.
Maintain approved glossaries, translated materials, templates, and other language-service resources.
Promote the appropriate use of professional interpreters and discourage the use of children, family members, or unqualified individuals when professional language access is needed.

Billing and Financial Documentation

Maintain accurate records of each completed assignment, including the client, service provided, language, date, duration, rate, mileage, approved expenses, and assigned interpreter or translator.
Verify service-delivery information with the client and language professional when necessary.
Collect and organize purchase orders, service confirmations, timesheets, mileage records, expense documentation, and other billing-related materials.
Provide complete and accurate billing information to the Accounting Clerk within established timelines.
Communicate applicable rates, minimum charges, cancellation policies, travel expenses, and payment expectations to clients using LTCC-approved information.
Respond to questions from the Accounting Clerk regarding services provided, billing records, or assignment details.
Track the status of billing documentation and assist with resolving missing or incomplete information.
Direct invoice creation, payment processing, account reconciliation, and collection matters to the Accounting Clerk or Executive Director, as appropriate.
Maintain confidentiality and follow LTCC’s financial controls when handling client, contractor, and billing information.

Interpreter and Translator Recruitment

Identify and recruit qualified interpreters and translators to expand LTCC’s language-service capacity.
Recruit language professionals who represent the languages, dialects, cultures, and specialized service areas needed by LTCC’s clients and community.
Review applications, résumés, references, training records, certifications, language-proficiency information, and relevant work experience.
Coordinate interviews, language assessments, background screening, orientation, and other onboarding requirements as applicable.
Maintain an updated roster of interpreters and translators that includes:
- Languages and dialects.
- Contact information.
- Availability.
- Training and certifications.
- Areas of specialization.
- Preferred assignment types.
- Geographic service area.
- Technology capabilities.
- Current onboarding status.
Orient interpreters and translators to LTCC’s mission, policies, documentation procedures, professional expectations, confidentiality requirements, and ethical standards.
Communicate regularly with language professionals regarding assignments, scheduling needs, training opportunities, and procedural updates.
Support the professional development and retention of interpreters and translators.
Monitor service reliability, timeliness, professionalism, client feedback, and adherence to LTCC requirements.
Document and report significant performance concerns to the Executive Director.

Community Interpreter Training Coordination

Coordinate LTCC’s Community Interpreter Training program in partnership with a qualified instructor.
Work with the instructor and Executive Director to establish course dates, times, format, location, enrollment capacity, and training requirements.
Develop a course implementation timeline and coordinate classroom, technology, materials, refreshments, and other logistical needs.
Promote the course and recruit prospective participants through community outreach, partner organizations, social media, email, and other approved channels.
Respond to prospective-participant questions and provide accurate information about course content, expectations, schedules, costs, and completion requirements.
Manage participant applications, registration, enrollment, waiting lists, and pre-course communication.
Distribute course schedules, materials, assignments, policies, and other necessary information to participants.
Maintain accurate attendance, participation, assessment, and course-completion records.
Monitor participant attendance, engagement, assignments, skills demonstrations, and other established performance requirements.
Work with the qualified instructor to establish and consistently apply standards for satisfactory course completion.
Coordinate participant assessments and collect instructor evaluations, participant feedback, and other measures of course effectiveness.
Determine satisfactory completion in collaboration with the qualified instructor and based on documented course requirements.
Notify participants of their completion status and coordinate certificates or other completion documentation for individuals who meet established requirements.
Follow up with participants who have incomplete work, attendance concerns, or unmet performance requirements.
Refer participants who successfully complete the course for consideration as members of LTCC’s interpreter team when appropriate.
Evaluate each training cycle and recommend improvements to course recruitment, content, delivery, assessment, and participant support.
Maintain organized and confidential training records and prepare reports on enrollment, attendance, completion, participant outcomes, and evaluations.

Community Engagement and Program Development

Develop and maintain positive relationships with healthcare providers, schools, government agencies, courts, nonprofit organizations, businesses, and other entities that may need language services.
Conduct outreach to increase community awareness of LTCC’s interpretation, translation, and interpreter-training services.
Represent LTCC at community meetings, outreach activities, partner events, presentations, and collaborative initiatives.
Educate clients and partners about effective practices for working with interpreters and requesting translation services.
Identify emerging language-access needs and recommend new services, partnerships, training opportunities, or operational improvements.
Assist with developing informational and promotional materials for LTCC’s language-service programs.
Ensure language services and training activities support LTCC’s mission, values, strategic priorities, and commitment to equitable access.

Data Management and Reporting

Maintain accurate and confidential electronic and physical records for clients, assignments, interpreters, translators, training participants, and completed services.
Enter and maintain information in LTCC’s databases, spreadsheets, calendars, and other approved systems.
Track program information such as:
- Number and type of service requests.
- Languages requested.
- Assignments completed.
- Service hours.
- Response and completion times.
- Unfilled or cancelled requests.
- Client and participant satisfaction.
- Interpreter and translator recruitment.
- Training enrollment and completion.
- Revenue and billing information, as authorized.
Compile data and narrative information for monthly, quarterly, semiannual, annual, grant-related, and organizational reports.
Assist with evaluating language-service quality, accessibility, efficiency, community reach, and client satisfaction.
Use program data and feedback to recommend improvements to policies, procedures, recruitment, training, and service delivery.
Maintain records in accordance with LTCC policies, contractual requirements, funding requirements, and applicable confidentiality standards.

Organizational Responsibilities

Welcome community members and provide responsive, professional, and culturally respectful customer service.
Answer incoming telephone calls and inquiries and connect individuals with the appropriate staff member, department, or community resource.
Assist community members accessing LTCC services through the Resource Center.
Participate in required organizational, program-specific, funding-related, safety, ethics, and professional-development training.
Participate in LTCC community events, outreach activities, fundraising efforts, and public-relations activities.
Work collaboratively with LTCC staff to support organization-wide initiatives and maintain effective internal communication.
Follow all LTCC policies, procedures, confidentiality requirements, financial controls, and standards of professional conduct.
Perform other duties as assigned that are consistent with the purpose and responsibilities of the position.

Required Qualifications

High school diploma or equivalent.
At least two years of relevant experience in interpretation, translation, language-service coordination, program coordination, customer service, community services, or a related field. An equivalent combination of education, training, and experience may be considered.
Fluency in English and Spanish, including the ability to communicate effectively with clients, language professionals, community members, and partner organizations.
Understanding of the distinction between oral interpretation and written translation.
Strong organizational skills and the ability to coordinate multiple assignments, schedules, clients, language professionals, and deadlines.
Strong verbal and written communication skills.
Ability to handle confidential and sensitive information appropriately.
Ability to maintain accurate records, verify service information, track program data, and prepare clear written reports.
Proficiency with Google Workspace, particularly Gmail, Google Calendar, Google Docs, Google Sheets, and Google Drive.
Ability to use or learn virtual meeting platforms, scheduling tools, databases, and other language-service technology.
Ability to work effectively both independently and as part of a collaborative team.
Availability to work occasional evenings and weekends based on interpretation assignments, training schedules, and community events.

Preferred Qualifications

Associate or bachelor’s degree in interpreting, translation, linguistics, education, nonprofit management, business administration, communications, or a related field.
Professional interpreter training, certification, credentialing, or documented language-proficiency assessment.
Experience coordinating interpreters, translators, contractors, training programs, or professional-development activities.
Knowledge of professional standards and ethical practices for community interpretation and translation.
Experience with service billing, contractor documentation, purchase orders, or invoice-support processes.
Experience recruiting, onboarding, and supporting interpreters, translators, volunteers, or independent contractors.
Experience coordinating adult-learning programs, participant assessments, or skills-based training.
Familiarity with the language-access needs and community resources available in Flint and Genesee County.

Knowledge, Skills, and Abilities
The successful candidate should demonstrate:

Fluency and effective professional communication in English and Spanish.
Bicultural awareness and the ability to work respectfully across languages and cultures.
Strong scheduling, coordination, time-management, and follow-through skills.
Careful attention to detail and accuracy.
Ability to manage multiple assignments and changing priorities without losing track of deadlines.
Sound judgment, professionalism, patience, and discretion.
Understanding of confidentiality, impartiality, professional boundaries, and conflicts of interest.
Ability to build positive relationships with clients, interpreters, translators, instructors, participants, and community partners.
Ability to communicate service expectations and procedures clearly.
Ability to respond calmly and professionally to urgent requests, scheduling changes, and service concerns.
Basic mathematical skills needed to verify service hours, rates, mileage, expenses, percentages, and billing documentation.
Commitment to LTCC’s mission and to equitable, culturally responsive language access.

Physical Requirements
The physical requirements described below are representative of those necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to communicate with others, use a computer, and remain in a stationary position for periods of time. The employee is frequently required to stand, walk, reach, and use their hands to handle documents, equipment, and training materials. The position may occasionally require bending, kneeling, climbing stairs, and lifting or moving materials weighing up to 25 pounds.

Work Environment
This position is primarily performed in an office, classroom, community center, or community-service setting with a generally moderate noise level. The position involves frequent telephone, email, virtual, and in-person communication with clients, interpreters, translators, instructors, training participants, and community partners.

The employee may occasionally travel locally to client locations, training sites, meetings, outreach activities, or community events. Some evening or weekend work may be required depending on service requests, training schedules, and organizational events.

Equal Employment Opportunity and Accommodations
LTCC is committed to providing equal employment opportunities and maintaining an inclusive workplace. Reasonable accommodations may be provided to qualified individuals with disabilities to support the performance of essential job functions.

3e:T47fe,LANGUAGE SERVICES COORDINATORPosition Type: Full-Time Reports To: Executive Director FLSA Status: Non-Exempt Position Summary The Language Services Coordinator manages the day-to-day coordination of LTCC’s interpretation and translation services. This position receives service requests, gathers the information needed to define each assignment, identifies and schedules a qualified interpreter or translator, and monitors the assignment through timely completion. The Coordinator serves as the primary point of contact among clients, interpreters, translators, and LTCC staff. The position maintains accurate service records, confirms assignment details, tracks deadlines, and provides billing documentation to the Accounting Clerk for invoicing and payment processing. The Language Services Coordinator also recruits and supports qualified interpreters and translators and coordinates LTCC’s Community Interpreter Training program. This includes working with a qualified instructor to schedule courses, recruit participants, manage course logistics, monitor attendance, and evaluate participant performance in collaboration with the instructor to determine satisfactory completion. The Coordinator ensures that language services are professional, accurate, timely, culturally responsive, and consistent with LTCC’s mission, policies, confidentiality requirements, and standards of ethical practice. Essential Duties and Responsibilities Language-Service Intake and Coordination * Receive and respond to requests for oral interpretation and written translation services by telephone, email, online forms, or other approved methods. * Gather the information necessary to understand and coordinate each request, including: * Type of service requested. * Languages and dialects required. * Date, time, location, and anticipated duration. * Virtual, telephone, or in-person service requirements. * Subject matter and service setting. * Document length, format, and translation deadline. * Accessibility, technology, or special assignment requirements. * Client contact and billing information. * Review requests for completeness and clarify expectations, deadlines, deliverables, and service limitations with clients. * Determine the appropriate type of language professional for each assignment based on language proficiency, qualifications, experience, availability, subject-matter knowledge, and potential conflicts of interest. * Contact, schedule, and confirm interpreters and translators for assignments. * Provide assigned interpreters and translators with accurate information, approved reference materials, deadlines, and other resources needed to complete their work. * Maintain regular communication with clients and language-service professionals throughout the assignment. * Monitor active assignments and follow up as needed to support timely completion. * Notify clients promptly of scheduling changes, delays, cancellations, or other issues that may affect service delivery. * Coordinate substitute coverage when an assigned interpreter or translator becomes unavailable. * Confirm that services were delivered and that completed translations or other deliverables were received by the appropriate deadline. * Obtain client feedback and address routine service concerns professionally and promptly. * Refer significant complaints, confidentiality concerns, ethical issues, or service-quality problems to the Executive Director. * Maintain an organized system for tracking incoming requests, pending assignments, confirmed assignments, completed services, cancellations, and follow-up actions. Quality, Confidentiality, and Ethical Practice * Help ensure interpretation and translation services meet LTCC’s standards for professionalism, accuracy, impartiality, confidentiality, and cultural responsiveness. * Match assignments with interpreters and translators who possess the appropriate language skills, experience, training, and subject-matter knowledge. * Protect confidential and sensitive information received from clients, participants, interpreters, translators, and community partners. * Share assignment information and documents only with individuals authorized to receive them. * Ensure interpreters and translators understand and follow LTCC policies, assignment requirements, client expectations, and applicable ethical standards. * Identify and respond appropriately to potential conflicts of interest, interpreter boundary concerns, or assignments that require specialized qualifications. * Coordinate service-quality reviews, corrections, or follow-up when concerns are identified. * Maintain approved glossaries, translated materials, templates, and other language-service resources. * Promote the appropriate use of professional interpreters and discourage the use of children, family members, or unqualified individuals when professional language access is needed. Billing and Financial Documentation * Maintain accurate records of each completed assignment, including the client, service provided, language, date, duration, rate, mileage, approved expenses, and assigned interpreter or translator. * Verify service-delivery information with the client and language professional when necessary. * Collect and organize purchase orders, service confirmations, timesheets, mileage records, expense documentation, and other billing-related materials. * Provide complete and accurate billing information to the Accounting Clerk within established timelines. * Communicate applicable rates, minimum charges, cancellation policies, travel expenses, and payment expectations to clients using LTCC-approved information. * Respond to questions from the Accounting Clerk regarding services provided, billing records, or assignment details. * Track the status of billing documentation and assist with resolving missing or incomplete information. * Direct invoice creation, payment processing, account reconciliation, and collection matters to the Accounting Clerk or Executive Director, as appropriate. * Maintain confidentiality and follow LTCC’s financial controls when handling client, contractor, and billing information. Interpreter and Translator Recruitment * Identify and recruit qualified interpreters and translators to expand LTCC’s language-service capacity. * Recruit language professionals who represent the languages, dialects, cultures, and specialized service areas needed by LTCC’s clients and community. * Review applications, résumés, references, training records, certifications, language-proficiency information, and relevant work experience. * Coordinate interviews, language assessments, background screening, orientation, and other onboarding requirements as applicable. * Maintain an updated roster of interpreters and translators that includes: * Languages and dialects. * Contact information. * Availability. * Training and certifications. * Areas of specialization. * Preferred assignment types. * Geographic service area. * Technology capabilities. * Current onboarding status. * Orient interpreters and translators to LTCC’s mission, policies, documentation procedures, professional expectations, confidentiality requirements, and ethical standards. * Communicate regularly with language professionals regarding assignments, scheduling needs, training opportunities, and procedural updates. * Support the professional development and retention of interpreters and translators. * Monitor service reliability, timeliness, professionalism, client feedback, and adherence to LTCC requirements. * Document and report significant performance concerns to the Executive Director. Community Interpreter Training Coordination * Coordinate LTCC’s Community Interpreter Training program in partnership with a qualified instructor. * Work with the instructor and Executive Director to establish course dates, times, format, location, enrollment capacity, and training requirements. * Develop a course implementation timeline and coordinate classroom, technology, materials, refreshments, and other logistical needs. * Promote the course and recruit prospective participants through community outreach, partner organizations, social media, email, and other approved channels. * Respond to prospective-participant questions and provide accurate information about course content, expectations, schedules, costs, and completion requirements. * Manage participant applications, registration, enrollment, waiting lists, and pre-course communication. * Distribute course schedules, materials, assignments, policies, and other necessary information to participants. * Maintain accurate attendance, participation, assessment, and course-completion records. * Monitor participant attendance, engagement, assignments, skills demonstrations, and other established performance requirements. * Work with the qualified instructor to establish and consistently apply standards for satisfactory course completion. * Coordinate participant assessments and collect instructor evaluations, participant feedback, and other measures of course effectiveness. * Determine satisfactory completion in collaboration with the qualified instructor and based on documented course requirements. * Notify participants of their completion status and coordinate certificates or other completion documentation for individuals who meet established requirements. * Follow up with participants who have incomplete work, attendance concerns, or unmet performance requirements. * Refer participants who successfully complete the course for consideration as members of LTCC’s interpreter team when appropriate. * Evaluate each training cycle and recommend improvements to course recruitment, content, delivery, assessment, and participant support. * Maintain organized and confidential training records and prepare reports on enrollment, attendance, completion, participant outcomes, and evaluations. Community Engagement and Program Development * Develop and maintain positive relationships with healthcare providers, schools, government agencies, courts, nonprofit organizations, businesses, and other entities that may need language services. * Conduct outreach to increase community awareness of LTCC’s interpretation, translation, and interpreter-training services. * Represent LTCC at community meetings, outreach activities, partner events, presentations, and collaborative initiatives. * Educate clients and partners about effective practices for working with interpreters and requesting translation services. * Identify emerging language-access needs and recommend new services, partnerships, training opportunities, or operational improvements. * Assist with developing informational and promotional materials for LTCC’s language-service programs. * Ensure language services and training activities support LTCC’s mission, values, strategic priorities, and commitment to equitable access. Data Management and Reporting * Maintain accurate and confidential electronic and physical records for clients, assignments, interpreters, translators, training participants, and completed services. * Enter and maintain information in LTCC’s databases, spreadsheets, calendars, and other approved systems. * Track program information such as: * Number and type of service requests. * Languages requested. * Assignments completed. * Service hours. * Response and completion times. * Unfilled or cancelled requests. * Client and participant satisfaction. * Interpreter and translator recruitment. * Training enrollment and completion. * Revenue and billing information, as authorized. * Compile data and narrative information for monthly, quarterly, semiannual, annual, grant-related, and organizational reports. * Assist with evaluating language-service quality, accessibility, efficiency, community reach, and client satisfaction. * Use program data and feedback to recommend improvements to policies, procedures, recruitment, training, and service delivery. * Maintain records in accordance with LTCC policies, contractual requirements, funding requirements, and applicable confidentiality standards. Organizational Responsibilities * Welcome community members and provide responsive, professional, and culturally respectful customer service. * Answer incoming telephone calls and inquiries and connect individuals with the appropriate staff member, department, or community resource. * Assist community members accessing LTCC services through the Resource Center. * Participate in required organizational, program-specific, funding-related, safety, ethics, and professional-development training. * Participate in LTCC community events, outreach activities, fundraising efforts, and public-relations activities. * Work collaboratively with LTCC staff to support organization-wide initiatives and maintain effective internal communication. * Follow all LTCC policies, procedures, confidentiality requirements, financial controls, and standards of professional conduct. * Perform other duties as assigned that are consistent with the purpose and responsibilities of the position. Required Qualifications * High school diploma or equivalent. * At least two years of relevant experience in interpretation, translation, language-service coordination, program coordination, customer service, community services, or a related field. An equivalent combination of education, training, and experience may be considered. * Fluency in English and Spanish, including the ability to communicate effectively with clients, language professionals, community members, and partner organizations. * Understanding of the distinction between oral interpretation and written translation. * Strong organizational skills and the ability to coordinate multiple assignments, schedules, clients, language professionals, and deadlines. * Strong verbal and written communication skills. * Ability to handle confidential and sensitive information appropriately. * Ability to maintain accurate records, verify service information, track program data, and prepare clear written reports. * Proficiency with Google Workspace, particularly Gmail, Google Calendar, Google Docs, Google Sheets, and Google Drive. * Ability to use or learn virtual meeting platforms, scheduling tools, databases, and other language-service technology. * Ability to work effectively both independently and as part of a collaborative team. * Availability to work occasional evenings and weekends based on interpretation assignments, training schedules, and community events. Preferred Qualifications * Associate or bachelor’s degree in interpreting, translation, linguistics, education, nonprofit management, business administration, communications, or a related field. * Professional interpreter training, certification, credentialing, or documented language-proficiency assessment. * Experience coordinating interpreters, translators, contractors, training programs, or professional-development activities. * Knowledge of professional standards and ethical practices for community interpretation and translation. * Experience with service billing, contractor documentation, purchase orders, or invoice-support processes. * Experience recruiting, onboarding, and supporting interpreters, translators, volunteers, or independent contractors. * Experience coordinating adult-learning programs, participant assessments, or skills-based training. * Familiarity with the language-access needs and community resources available in Flint and Genesee County. Knowledge, Skills, and Abilities The successful candidate should demonstrate: * Fluency and effective professional communication in English and Spanish. * Bicultural awareness and the ability to work respectfully across languages and cultures. * Strong scheduling, coordination, time-management, and follow-through skills. * Careful attention to detail and accuracy. * Ability to manage multiple assignments and changing priorities without losing track of deadlines. * Sound judgment, professionalism, patience, and discretion. * Understanding of confidentiality, impartiality, professional boundaries, and conflicts of interest. * Ability to build positive relationships with clients, interpreters, translators, instructors, participants, and community partners. * Ability to communicate service expectations and procedures clearly. * Ability to respond calmly and professionally to urgent requests, scheduling changes, and service concerns. * Basic mathematical skills needed to verify service hours, rates, mileage, expenses, percentages, and billing documentation. * Commitment to LTCC’s mission and to equitable, culturally responsive language access. Physical Requirements The physical requirements described below are representative of those necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to communicate with others, use a computer, and remain in a stationary position for periods of time. The employee is frequently required to stand, walk, reach, and use their hands to handle documents, equipment, and training materials. The position may occasionally require bending, kneeling, climbing stairs, and lifting or moving materials weighing up to 25 pounds. Work Environment This position is primarily performed in an office, classroom, community center, or community-service setting with a generally moderate noise level. The position involves frequent telephone, email, virtual, and in-person communication with clients, interpreters, translators, instructors, training participants, and community partners. The employee may occasionally travel locally to client locations, training sites, meetings, outreach activities, or community events. Some evening or weekend work may be required depending on service requests, training schedules, and organizational events. Equal Employment Opportunity and Accommodations LTCC is committed to providing equal employment opportunities and maintaining an inclusive workplace. Reasonable accommodations may be provided to qualified individuals with disabilities to support the performance of essential job functions.2e:[["$","$L37",null,{"search":{"job":{"micro":"Full Time","macro":""},"location":{"id":"","name":"Burton","type":"","location":[],"displayName":"","metropolis":"","county":"","state":"MI","postcode":"","active":true},"fullTime":true,"partTime":true,"noExperience":false,"sort":"FEATURED","instantJobMatch":false,"salary":{"min":0,"type":""},"maxRadius":40.234,"remote":false,"page":49}}],["$","$L38",null,{"data":"$2e:0:props:search"}],["$","div",null,{"className":"oMTTbW_background","children":[["$","div",null,{"className":"oMTTbW_search-wrapper","children":["$","$L39",null,{"source":"SERP"}]}],["$","div",null,{"className":"trtZ8q_hero","children":[["$","ol",null,{"className":"xrHjxW_breadcrumb","itemScope":true,"itemType":"https://schema.org/BreadcrumbList","children":[["$","li","Home",{"itemProp":"itemListElement","itemScope":true,"itemType":"https://schema.org/ListItem","className":"YkW7ra_link-wrapper","children":["$","$L3a",null,{"href":"/","itemProp":"item","className":"YkW7ra_link","children":[["$","span",null,{"itemProp":"name","children":"Home"}],["$","meta",null,{"itemProp":"position","content":"1"}]]}]}],["$","li","Burton",{"itemProp":"itemListElement","itemScope":true,"itemType":"https://schema.org/ListItem","className":"YkW7ra_link-wrapper","children":["$","span",null,{"className":"YkW7ra_link YkW7ra_last-link","children":[["$","span",null,{"itemProp":"name","children":"Burton"}],["$","meta",null,{"itemProp":"position","content":"2"}]]}]}]]}],["$","h1",null,{"className":"trtZ8q_title","children":["Full Time"," Jobs"," in Burton",", MI"]}],["$","p",null,{"className":"trtZ8q_results-message","children":["We have ",481," ",["$","strong",null,{"children":"Full Time"}]," jobs",[" ","in"," ",["$","strong",null,{"children":["Burton",", MI"]}]]," ","that you can apply with just one click."]}]]}],["$","$L3b",null,{"search":"$2e:0:props:search","jobs":{"totalPages":49,"totalElements":481,"content":[{"active":true,"address":{"addressLine1":null,"addressLine2":null,"city":"Genesee","country":"US","county":"Genesee","pinCode":null,"position":[-83.6177,43.1125],"state":"MI","streetAddress":null},"benefits":null,"cardType":"NATIVE","companyJobLogoURL":null,"companyLogo":"https://sonicjobs-public-usw2.s3.amazonaws.com/latinx_technology_community_center_logo.png","companyName":"LATINX TECHNOLOGY & COMMUNITY CENTER","confFeedManagementId":"ORGANIC_CAREERPLUG_REDIRECT_API#REDIRECT#LATINX TECHNOLOGY & COMMUNITY CENTER","contractType":"FULL_TIME","createdDate":1789625929592,"customQuestion":0,"distance":0,"expiryDate":null,"externalApplication":false,"externalId":"2367381605","externalJobDetail":{"applicationEmail":null,"category":null,"city":"Genesee Charter Township","companyJobLogoURL":null,"country":"United States","description":"$3c","expiryDateTime":null,"externalId":"2367381605","link":"https://chatgpt.sonicjobs.com/r/6aab864984843c32be9ff408","location":"Genesee Charter Township, Michigan, United States","postCode":null,"publishDateTime":"2026-09-15T19:58:01.000Z","requisitionId":null,"salaryDescription":"Competitive","state":"Michigan"},"featuredImageUrl":"https://sonicjobs-public-usw2.s3.amazonaws.com/latinx_technology_community_center_logo.png","feed":"ORGANIC_CAREERPLUG_REDIRECT_API","groupCategory":"LATINX TECHNOLOGY & COMMUNITY CENTER","htmlJobDescription":"$3d","id":"6aab864984843c32be9ff408","jobDescription":"$3e","link":null,"location":[-83.6177,43.1125],"microRole":null,"minimumSalary":null,"publishDateTime":1789502281000,"redirect":true,"redirectUrl":"https://chatgpt.sonicjobs.com/r/6aab864984843c32be9ff408","remoteWork":false,"salary":null,"salaryDescription":"Competitive","salaryType":null,"savedJobExpiryDate":null,"scope":null,"score":null,"scoredKeywords":null,"searchGroup":null,"searchType":"JOB","seniority":"ENTRY","shifts":null,"showBookmark":false,"source":"REDIRECT","startDate":1789625928756,"summary":{"aboutTheRole":"The Language Services Coordinator oversees the coordination of interpretation and translation services, ensuring timely and accurate service delivery while maintaining client and professional communication.","highlights":["Manage service requests and coordinate assignments","Recruit and support interpreters and translators","Coordinate Community Interpreter Training program"],"requirements":["High school diploma or equivalent","Fluency in English and Spanish","Two years of relevant experience","Proficiency with Google Workspace","Strong organizational skills"],"version":"1.3"},"title":"Language Services Coordinator","totalCount":0}],"contentMap":{}},"children":"$L3f"}]]}],"$L40"] 2c:[["$","title","0",{"children":"481 full time jobs in Burton, MI | sonicjobs.com"}],["$","meta","1",{"name":"description","content":"Browse 481 full time quick apply jobs in Burton, MI paying $$ salary. Apply to jobs like Language Services Coordinator in companies hiring now"}],["$","link","2",{"rel":"canonical","href":"https://www.sonicjobs.com/jobs/q-full-time-l-burton,mi?page=49"}],["$","meta","3",{"property":"og:title","content":"481 full time jobs in Burton, MI | sonicjobs.com"}],["$","meta","4",{"property":"og:description","content":"Browse 481 full time quick apply jobs in Burton, MI paying $$ salary. Apply to jobs like Language Services Coordinator in companies hiring now"}],["$","meta","5",{"property":"og:url","content":"https://www.sonicjobs.com/jobs/q-full-time-l-burton,mi?page=49"}],["$","meta","6",{"property":"og:site_name","content":"SonicJobs"}],["$","meta","7",{"property":"og:locale","content":"en-US"}],["$","meta","8",{"property":"og:image","content":"https://www.sonicjobs.com/images/common/open-graph-default.png"}],["$","meta","9",{"property":"og:image:secure_url","content":"https://www.sonicjobs.com/images/common/open-graph-default.png"}],["$","meta","10",{"property":"og:image:type","content":"image/png"}],["$","meta","11",{"property":"og:image:width","content":"1200"}],["$","meta","12",{"property":"og:image:height","content":"630"}],["$","meta","13",{"property":"og:image:alt","content":"SonicJobs - AI powered job search"}],["$","meta","14",{"property":"og:type","content":"website"}],["$","meta","15",{"name":"twitter:card","content":"summary_large_image"}],["$","meta","16",{"name":"twitter:title","content":"481 full time jobs in Burton, MI | sonicjobs.com"}],["$","meta","17",{"name":"twitter:description","content":"Browse 481 full time quick apply jobs in Burton, MI paying $$ salary. Apply to jobs like Language Services Coordinator in companies hiring now"}],["$","meta","18",{"name":"twitter:image","content":"https://www.sonicjobs.com/images/common/open-graph-default.png"}],["$","meta","19",{"name":"twitter:image:alt","content":"SonicJobs - AI powered job search"}],["$","meta","20",{"name":"twitter:image:secure_url","content":"https://www.sonicjobs.com/images/common/open-graph-default.png"}],["$","meta","21",{"name":"twitter:image:type","content":"image/png"}],["$","meta","22",{"name":"twitter:image:width","content":"1200"}],["$","meta","23",{"name":"twitter:image:height","content":"630"}],["$","link","24",{"rel":"prev","href":"https://www.sonicjobs.com/jobs/q-full-time-l-burton,mi?page=48"}],["$","$L41","25",{}]] 30:null

Full Time Jobs in Burton, MI

Language Services Coordinator

Can't find what are you looking for?