Title: Field Service Technician		Reports to: Field Service Supervisor
Department: Field Service

Summary – Performs basic technical services at a customer’s site or in the field.

Job Responsibilities – Activities:

Install, adjust, maintain, and repair company products, such as capacitor banks, filter banks, MVTVSS, snubbers, and MSP’s
Resolve product or service problems by clarifying the customers’ issues; determining the problem; selecting and explaining the best solution; expediting correction or adjustment; follow up to ensure resolution; verify and document corrective action
Ensure products comply with, and installed according to final building documentation, customer requirements and specifications
Maintains a parts inventory and uses a variety of small tools
Follows guidelines and instructions established by the organization
Handels basic issues and problems, refer more complex services to Field Service Engineer
Maintains service/maintenance records
Follow company purchasing authorization procedures
Other tasks as required

Education - Experience:

Required:

Preferred:

Advanced degree or Accreditation from a technical school or an applicable skilled trades program
Possesses beginning to working knowledge of subject matter, 0-2 years of experience

Required Skills, Competencies, Authorities and Training Needs:

Ability to meet deadlines
Ability to understand and follow directions, strong written and oral communication skills
Clean driving record, ability to travel 50% of the time
Customer service skills, problem solving skills, technical skills
Manual dexterity, vision
Familiar with Lockout/Tag-out procedures
Must have no felony convictions
Medium work with occasional heavy work up to 75 pounds
US Citizen

Any other training requirements/comments

NEPSI is an EEO M/F/D/V Anticipated Salary: $36-$42 per hour

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