Best Western Kent Narrows Hiring Hotel Front Desk Supervisor – 401K & Advancement Opportunity

Best Western Kent Narrows is seeking an experiencedand motivated Front Desk Supervisor to join the team at our propertylocated on the shores of the Chesapeake Bay. The Front Desk Supervisor will lead the front desk team by example, emphasizing efficiency whileoverseeing seamless daily operations. This role is crucial to the success ofthe property as our Front Desk Agents are the face of our hotel, and our Front Desk Supervisor will help cultivate a team of hospitality professionals whoare dedicated and customer-service driven.

What We Offer:

• 401K
  
• Employee Discount
  
• Paid Sick Time (5 days annually)
  
• Opportunity for Advancement
  

Job Responsibilities:

• Hires,trains, and oversees disciplinary matters concerning Front Desk staff
  
• Determineswork procedures and prepares work schedules to ensure the smooth operation ofthe front desk
  
• Empowersfront desk staff to successfully handle guest needs, special requests, andcomplaints
  
• Ensuresall guest service issues are resolved prior to guests leaving the property
  
• Trainsfront desk staff on proper revenue management procedures, including successfulselling techniques, current specials and/or promotions, and rate structures
  
• Strivesto be innovative in new programs designed to eliminate waste and increasesproductivity
  
• Performsadministrative and financial duties such as daily reports, credit cardreversals, bank deposits, accounts receivables, rooming lists, and officesupply inventory
  
• Other duties as required
  

PositionQualifications:

• Must be 21 years of age
  
• High School diploma orequivalent
  
• Previous hotel front desk ormanagement experience is required
  
• Supervisory or managementexperience is preferred
  
• Best Western brand experiencepreferred but not required
  
• Strong leadership,communication, and problem-solving skills
  
• Exceptional attention todetail and financial accuracy
  
• Ability to stand and walkfor extended periods
  
• Ability to handle multipletasks calmly and professionally in a fast-paced environment
  
• Advanced computer skills andproficiency in Microsoft Office products
  
• Abilityto communicate with public, hotel staff, and management in a professionalmanner
  
• Knowledgeof surrounding areas and local events
  
• Abilityto understand and adhere to proper credit, check cashing, and cash handlingpolicies and procedures. Able to properly secure guest information
  
• Abilityto learn safety, emergency, and accident prevention policies and procedures
  
• Skilledin the use of front office equipment
  
• Knowledgeof proper telephone etiquette
  
• Reliabletransportation
  
• Ability to work aflexible schedule, including weekends and holidays