Call Center/Active Teller Representative

Job Details: Level: Entry, Job Location: HB Q12 - QUINCY, IL, Position Type: Full Time, Education Level: High School, Salary Range: $19.00 - $21.00Hourly, Job Shift: Any, Job Category: Banking, This position can be based out of any of our HOMEBANK locations! Ability to answer phones professionally Working knowledge and use of Call Center Operating Software; Ability to answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments; Stop payments; Check Orders; Debit Card Restrictions; Ability to learn and discuss Account products; Consumer products; Business products; Interest Rates; Credit Card Information; Basic knowledge and understanding of Internet Banking/Mobile Banking Assisting Customer change passcode and login over the phone; Helping customer enroll in E-Statements Ability to reset internet banking passcodes Assist customer in downloading mobile banking app, accessing accounts, using app. Other Duties as assignedRequirements:   High school diploma Detail oriented Multi-tasking Excellent communication skills Be proficient with computer skills including Microsoft Word, Excel and Web based applications (data entry, email, etc.)