Human Resources Manager

Position Summary

Opal Hotels Group is seeking a dynamic and experienced HR Manager to lead and support all human resources operations across our hotel portfolio and corporate teams - based in Raleigh, NC. This role serves as a strategic business partner to operational leadership while overseeing day-to-day HR functions including employee relations, talent acquisition, onboarding, benefits administration, performance management, compliance, HRIS administration, training, and organizational development initiatives.

The ideal candidate is a proactive, service-oriented HR professional who thrives in a fast-paced hospitality environment, builds strong relationships with leaders and employees, and drives operational excellence through effective HR practices, coaching, and systems management. This position requires the ability to balance strategic HR initiatives with hands-on operational support across multi-property hotel operations.

Key Responsibilities

Employee Relations & Performance Management

• Ensure compliance with federal, state, and local employment laws including FLSA, FMLA, ADA, EEOC, OSHA, wage & hour regulations, and company policies.
• Conduct and support workplace investigations and employee relations matters.
• Lead performance management processes for salaried and hourly employees.
• Develop and administer Performance Improvement Plans (PIPs).
• Coach managers on employee engagement, disciplinary actions, documentation, and conflict resolution.
• Partner with operational leaders to promote accountability, consistency, and positive employee relations practices.

Talent Acquisition & Recruiting

• Create and maintain job descriptions for all positions.
• Manage posting requisitions and recruiting workflows.
• Coordinate and oversee candidate screening, interviewing, and hiring processes.
• Maintain recruiting metrics, hiring reports, and workforce planning data.
• Partner with department leaders and General Managers to identify staffing needs and workforce planning initiatives.
• Support employer branding and recruiting initiatives to attract top hospitality talent.

Onboarding & New Hire Administration

• Manage offer and pre-boarding processes for new hires.
• Initiate and oversee background screenings and pre-employment processes.
• Process employee hires within HRIS, including:
  • Personal information setup
  • Employment records
  • Time & attendance configuration
• Review employee records in HRIS for accuracy and compliance.
• Coordinate onboarding communications and welcome materials.
• Facilitate first-day orientation and onboarding support for new employees.
• Ensure a positive and engaging onboarding experience across all location.

Benefits Administration

• Coordinate annual open enrollment processes and employee communications.
• Manage broker meetings and benefits planning activities.
• Oversee HRIS benefits updates and system maintenance.
• Administer new hire enrollments and qualifying life event changes.
• Support benefits reconciliation and COBRA administration.
• Serve as the primary point of contact for employee benefits questions and escalations.

HRIS, Payroll & Reporting

• Maintain HRIS records, audits, and reporting processes.
• Partner with payroll and finance to support payroll reporting, data validation and issue resolution.
• Generate workforce analytics and HR metrics for leadership.
• Ensure data integrity across HR systems and reporting tools.
• Support quarterly bonus administration and related reporting.
• Identify opportunities for HR process improvements and operational efficiencies.

Offboarding & Compliance

• Manage voluntary and involuntary termination processes.
• Conduct exit interviews and maintain separation documentation.
• Coordinate unemployment claims and related documentation as needed.
• Ensure compliance with recordkeeping requirements and HR documentation standards.
• Maintain current knowledge of employment law updates and HR best practices.

Leadership Support & Organizational Development

• Partner with hotel leaders and General Managers to support business objectives and workforce initiatives.
• Participate in leadership meetings and operational planning sessions.
• Support HR process improvements, enablement initiatives, and employee engagement programs.
• Develop and maintain HR policies, procedures, training materials, and employee communications.
• Coordinate leadership development, compliance training, and employee development initiatives.

Employee Engagement & Culture

Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 5+ years of progressive HR experience, preferably within hospitality, hotels, restaurants, or multi-location operations.
• Experience managing employee relations, investigations and compliance matters.
• Strong working knowledge of HRIS systems; ADP experience strongly preferred.
• Experience supporting multi-state operations preferred.

Knowledge, Skills & Abilities

• Strong understanding of multi-state employment laws, HR compliance and labor regulations.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to handle confidential information with professionalism and discretion.
• Strong organizational and project management abilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with experience in HR reporting and workforce metrics.
• Customer-service orientation with a collaborative leadership style.
• Proficiency in Microsoft Office Suite, and HRIS systems.

Preferred Competencies

• Hospitality or hotel industry experience.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• Experience supporting multi-site operations.
• Strong coaching and leadership development capabilities.
• Ability to influence and partner effectively with operational leadership teams.

Location: Raleigh, NC