Member Services Representative

Job Details: Level: Experienced, Job Location: Raleigh, NC - Raleigh , NC, Position Type: Full Time, Education Level: High School Diploma or GED, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: 4 on 4 off, Job Category: Customer Service, Job SummaryThe Services Representative is responsible for the day-to-day interaction with all retail clients (fractional, jet club, owners, consumers) to expertly plan all flight activities and associated services. The goal of the Member Services Department is to provide our customers with an uncompromisingly efficient, accurate, consultative, and service-orientated interface with the company for reservations. The customer interface must be friendly, appropriate, helpful, and culturally sensitive. Key Responsibilities Providing the highest level of services for all our retail clients  Creating accurate reservations with all accompanied services such as catering and/or ground transportation. Providing the highest level of safety, service and quality to all our retail clients  Anticipate all customers’ needs whenever possible  Arranges all requested services for our clients prior to their flight, including but not limited to catering, car services, rental cars, etc.  Gathers all documents required prior to travel including but not limited to passports, international documents including Visas, parental consent forms, etc. Follow all procedures and templates, when provided, and quality checks before completion  Proactively manage the customer database to facilitate satisfaction from all retail clients. Ensure that a proper verbal and written handover is completed to the following rotation  Ensure confidentiality for all clients  Skills and Abilities:    Ability to communicate clearly and effectively through phone, email and personal correspondence.  Basic understanding of computer applications and data entries  Extensive knowledge of Microsoft Office  Ensures all new flights built onto the schedule coordinate with the initial request  Handle preparations for flights on our schedule  Ability to adapt and respond to different characters  Exceptional critical thinking and presentation skills  Ability to multitask, prioritize and manage time effectively  Must be available and flexible to work variable shifts including weekends and holidays          Competencies  Microsoft Office Suites   Work environment  Typical office and computer lab environment with frequent interruptions  Mostly indoor office environment  4 on, 4 off rotation, 10-hour workday  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  Physical Demands  Ability to occasionally lift and move standard office objects weighing up to 20 pounds.  Ability to remain in a stationary seated or standing posture for extended periods of time.  Ability to move inside the office environment to access shared printers or meeting rooms.  Ability to navigate multi-level facilities via stairs or elevators during daily transit.  Ability to read small-print documents, view multiple computer screens, and inspect detailed reports clearly at close range.  Ability to hear and exchange accurate information during phone calls, video conferences, and in-person team discussions.  Ability to perform continuous keyboarding, mouse navigation, or ten-key data entry tasks.  The essential functions described in this job description represent the fundamental duties of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.   EEO Statement  flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  Qualifications: Required Qualification  High School Diploma  Strong customer service skills  Ability to work evenings, nights, weekends, holidays  Ability to sit for long periods of time  Excellent interpersonal skills  Previous customer service experience  More than proficient in data entry  Must be authorized to work lawfully in the United States without sponsorship.   Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. Preferred Qualifications  Bachelor’s Degree  1 to 3 years Aviation  1 to 3 years in Customer Service