Customer Service Representative/Teller

Job Details: Job Location: Rapid City 5th Street - Rapid City, SD, Position Type: Full-time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Ready to take the next step in your banking career? Full or part-time positions available.Position Overview: The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner. Why Security First BankAt Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:Benefits part-time Competitive pay Paid sick leave 401(k) with company match Employee assistance program (EAP) Professional development & career growth opportunitiesBenefits full-time Competitive Pay Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off & Paid Holidays Employee Assistance Program (EAP) Life & Disability Insurance Professional Development & Career Growth OpportunitiesHow to ApplyQualified candidates are encouraged to complete the online application through Security First Bank’s secure applicant portal by visiting our website and selecting the careers page.For application assistance or accommodation requests, please contact: Security First Bank, 805 5th Street, PO Box 3440, Rapid City, SD or call 605-399-2740.Key Responsibilities Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests. Open new accounts, perform account maintenance, and maintain accurate customer records. Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support. Balance cash transactions, research discrepancies, and ensure accuracy in daily operations. Promote bank products and services, maintain compliance, and support branch operations as needed.Qualifications: Qualifications and Experience High school diploma or GED required. Cash-handling, banking, or customer service experience preferred. Strong customer service, communication, and relationship-building skills. Basic accounting knowledge and proficiency with computer applications. Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.This Job Description is not a complete statement of all duties and responsibilities comprising this position.Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.