About the Role

We are looking for a Cybersecurity Support Engineer to join our cybersecurity team. The ideal candidate will have hands-on experience in endpoint security, XDR/EDR administration, DLP, vulnerability management, and application security tools. The role will involve supporting, configuring, troubleshooting, and managing various cybersecurity solutions while ensuring effective security operations.

Key Responsibilities

Deploy, configure, administer, and manage Endpoint Security and Management solutions.
Perform administration, configuration, monitoring, and troubleshooting of XDR/EDR solutions.
Support the implementation and management of Data Loss Prevention (DLP) policies and configurations.
Troubleshoot and resolve Forcepoint DLP configuration and policy-related issues.
Monitor and manage DLP policies to ensure compliance with organizational security requirements.
Assist with vulnerability management activities, including vulnerability scanning, assessment, prioritization, and reporting.
Perform vulnerability scanning and analysis using tools such as Nessus and Rapid7 Nexpose.
Support application security testing using DAST and SAST tools to identify web application vulnerabilities.
Analyze security alerts, vulnerabilities, and configuration issues and provide appropriate remediation recommendations.
Assist in troubleshooting cybersecurity tools and resolving technical issues in a timely manner.
Maintain technical documentation related to security configurations, policies, incidents, and troubleshooting activities.
Collaborate with internal teams and customers to support the deployment and effective operation of cybersecurity solutions.

Requirements

Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field.
Minimum 6 months of relevant experience in the cybersecurity field.
Hands-on experience with Endpoint Security and Management solutions.
Experience in XDR/EDR administration, configuration, and management.
Basic understanding of DLP concepts, policies, and management.
Practical knowledge of Forcepoint DLP, including configuration troubleshooting and policy management.
Basic understanding of Vulnerability Management processes.
Intermediate-level knowledge of vulnerability scanning tools such as Nessus and Rapid7 Nexpose.
Basic to intermediate understanding of Application Security, including DAST and SAST concepts and tools.
Good troubleshooting, analytical, and problem-solving skills.
Strong communication and documentation skills.
Ability to work effectively both independently and as part of a team.

Preferred Qualifications

Relevant cybersecurity certifications such as Security+, CEH, CySA+, or equivalent.
Experience working with multiple cybersecurity products and security technologies.
Understanding of common endpoint, network, web application, and security vulnerabilities.
Experience in a cybersecurity support, SOC, security engineering, or technical support environment.

Key Competencies

Cybersecurity Operations
Endpoint Security
XDR/EDR Administration
DLP Management
Vulnerability Management
Security Scanning
Application Security
Technical Troubleshooting
Problem Solving
Customer & Stakeholder Management

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