Telecommunicator I

POSITION SUMMARY:

The Telecommunicator I is responsible for answering emergency and non-emergency calls and monitoring various systems.

Typical duties may include but not limited to:

• Handling emergency/non-emergency calls and additional requests for police service.
• Successfully operate various systems, software, and radio console equipment.
• Apply policies, procedures, and guidelines relating to emergency/non-emergency situations.
• Ability to exercise sound judgment and stay calm under stressful situations in order to provide prompt responses to emergency situations.
• Ability to lead, provide direction, and assist other department personnel in various situations when needed.
• Work closely with other police divisions or agencies to ensure information is communicated efficiently.
• Complete department training, testing and required certifications.
• Ability to work mandatory overtime in order to maintain minimum manning with as little as one hour notice.
• Work schedules are set based upon the department needs and seniority.
• Must be able to work nights, weekends, holidays, and overtime.
• Maintain security clearances in order to access Criminal Justice Information Systems (CJIS).
• Maintain confidentiality at all times.
• Uphold a professional work environment. 
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years old.
• High school diploma or equivalent required. 
• Successfully pass a thorough background investigation, drug screening and maintain a clear criminal background.
• No FELONY or MISDEMEANOR.
• Ability to type 35 wpm with accuracy.
• Pass the pre-hire CritiCall assessment test