Telehealth Assistant

Job Details: Job Location: HomePsych - Redding , CA, Position Type: Full-Time/Part-Time, Salary Range: $19.00 - $20.00Hourly, Job Shift: Day, The Telehealth Assistant supports the Telehealth Operations team by managing administrative and patient support tasks to improve efficiency, reduce coordinator workload, and enhance patient access. This role is responsible for handling overflow tasks, assisting with patient communication, and ensuring accurate documentation within the electronic health record (EHR). Essential Duties & ResponsibilitiesPatient Financial Support  Collect co-pays and cash payments per company policy   Accurately document all transactions in the EHR  Patient Communication  Monitor and return voicemails in a timely manner   Assist patients with basic scheduling and inquiries   Route clinical or complex concerns to appropriate staff (MA/provider/coordinator)   Maintain professional, HIPAA-compliant communication  Administrative Support  Sort and distribute incoming mail   Scan and upload documents into patient charts   Ensure accurate labeling and organization of records  Coordinator Overflow Support  Assist with scheduling overflow and patient follow-ups   Support high-volume periods by completing assigned tasks   Help maintain workflow continuity across the team  Documentation & Compliance  Accurately document all actions in the EHR   Maintain strict HIPAA compliance   Follow all organizational policies and procedures  Core Competencies  Attention to detail   Strong communication skills   Adaptability and flexibility   Team-oriented mindset   Accountability and reliability  Qualifications: Education: High school diploma or equivalent required; additional HR coursework or certification preferred. Experience: Minimum of one (1) year of experience in an outpatient, community mental health, or similar clinical setting preferred. Technical Skills: Technical proficiency with video conferencing platforms and Microsoft Office Suite. Problem-solving mindset with the ability to troubleshoot and resolve technical issues efficiently. Ability to work independently and collaboratively in a fast-paced virtual environment. Soft Skills: Strong interpersonal and communication skills with the ability to interact effectively with diverse populations. Ability to work both independently and collaboratively within a multidisciplinary team. Ability to multitask in a fast-paced environment while maintaining attention to detail. Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude. Strong organizational, time management, and problem-solving skills.