Referral and Customer Service Specialist

Job Details: Level: Experienced, Job Location: Carolina Apothecary Operations Center - Reidsville, NC, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, Basic FunctionResponsible for all activities associated with data entry of orders and providing customer service within established corporate guidelines. Responsible for scheduling and dispatching drivers with equipment and supplies to appropriate locations according to predetermined schedules, customer requests or immediate needs.  Duties Respond to incoming customer requests, calls, faxes and other questions regarding new and existing orders. Contact new and existing customers via telephone regarding new and existing orders. Responsible for day to day planning and dispatching schedules for each delivery driver in a timely manner. Process new and existing orders in a timely manner. Enter data from customers and referral sources. Be knowledgeable concerning Medicare/Medicaid/private insurance coverage and requirements. Verifying Insurance coverage and other requirements. Convert orders into invoices and print and route copies as appropriate. Maintain adequate stock levels to insure all products are sufficiently available as assigned. Verify all order information for accuracy before entering into the computer. Track sales/referrals leads for future follow-up. Prepare computer reports and review for accuracy. Promptly assist customers with products and services. Provide quality customer service to the customer. Promptly answer multi-line telephone. General knowledge of all company products, services and locations. Act in a professional manner at all times to customers and other employees. Interact as needed with other departments and locations regarding products and services. Operate standard office equipment including: photocopy machine fax machine computer/printer postage machine multi-line telephone Keep work areas neat and clean. Comply with HIPAA policies and procedures. Comply with all company policies and procedures. Perform other duties as assigned.  Referral and Customer Service Specialist: Skills Written Communication   Oral Communication                                                                                                                                                                                   Customer Service/Relations     Computer Literacy                                                                                                                                                                                      Professionalism Reading Skills Telephone Etiquette Filing Reading Skills Organization Keyboarding Skills     Education/Training H.S. Diploma/GED Associates Degree in related field preferredExperience 1-2 years work experience in related field preferred