Bilingual Call Center Representative- eMSR

Job Details: Job Location: Great Basin Federal Credit Union - Reno, NV, Position Type: Full Time, Education Level: High School, Salary Range: $19.84Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Banking, At Great Basin Federal Credit Union, joining our team means becoming part of a culture that feels like family. We are committed to being member-loved by prioritizing relationships and creating meaningful connections, reflecting our passion for teamwork and shared success.We achieve this by: Stepping into our members’ shoes, understanding their feelings and perspectives. Taking ownership, finding solutions, and following through. Going above and beyond to impress our members and each other. Being knowledgeable, accurate, and efficient. Acting with integrity and professionalism. Showing genuine appreciation.Guided by these service promises, we’ve expanded into 13 counties across Northern Nevada and continue to grow.If you’re passionate, collaborative, and ready to make a difference, we’d love to meet you! The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.Qualifications:   Experience and Training High School diploma or GED equivalent    Strong knowledge of language and cultural differences amongst Spanish-speaking countries 12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit Union Pass Teller training and MSR training with 85% or better  Required Knowledge and Abilities Knowledge of: Credit union products, services and policies Ability to: Perform minor math calculations Organize time effectively Communicate effectively and professionally with members and the public through phone and e-channels Work independently and efficiently Pay attention to details, be proficient and accurate Be flexible and handle more than one task at a time Physical Requirements (approximate percentage of day spent)   Standing- 10% Sitting- 60% Bending-3% Squatting- 2% Walking- 10% Lifting- 7% 5-15 lbs Twisting-3% Driving- 5%* * May be required to drive to another branch Extent of Public Contact  This position works extensively with our members, both internal and external, primarily through the telephone.  Working Conditions  Duties performed are in an office environment. Requires occasional traveling to branches to fill in as a Teller as needed or to attend outside classes.