Manager, One-Stop Operator

Job Description

SUMMARY: KRA is seeking a skilled communicator and facilitator with exceptional relationship management abilities to fill the role of One-Stop Manager and serve as the primary liaison for the Nevada project.

This position entails leading the execution and oversight of the One-Stop Operator (OSO) duties for the EmployNV Career Hubs within the Nevadaworks Local Workforce Development Area (LWDA). The One-Stop Manager will be responsible for managing daily operations, ensuring efficient service delivery, promoting collaboration among partners, and driving continuous quality improvement to address the workforce development needs of the community. The ideal candidate will work closely with the Nevadaworks Board of Directors, partners, employers, and the community to ensure the effective provision of workforce development services.

This position is responsible for managing staff who are responsible for technical duties around tracking customer flow within the center and using technology to assist job seekers as they work with various partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. Leadership and Management:

• Spearhead the seamless delivery of services acrossEmployNVCareer Hubs.
• Establish efficient communication mechanisms among system partners.
• Lead regular meetings and forums to advance system coordination and performance.
• Develop and monitor follow-up action steps from partner meetings.

1. Service Delivery and Customer Engagement:

• Ensure daily presence atEmployNVCareer Hub in Reno and remote services to affiliates.
• Utilize technology platforms to monitor and enhance customer interactions.
• Develop protocols for serving individuals with barriers to employment, including limited English speakers, veterans, ex-offenders, youth, and the homeless.

1. Partnership Development:

• Foster effective collaboration and buy-in among system partners.
• Convene and facilitate partner meetings to enhance collaboration and process improvement.
• Establish community-based groups to evaluate service delivery and plan future integration.
• Track and evaluate inter-agency referrals and partnership performance.

1. Collaboration and Innovation:

• Implement innovative technology solutions, such as ATLAS by CTS Complete Solutions, to enhance service delivery and partner interaction.
• Deploy ATLASCommUNITYConnextionsPortal, SMS, and Kiosks to ensure consistent customer experiences.

1. Accountability and Quality Improvement:

• Measure, evaluate, and report on system performance, customer satisfaction, and program compliance.
• Strategically engage partnersto promotecontinuous quality improvement.
• Develop corrective action plans and inform ongoing system improvement efforts.

1. Accessibility and Non-Discrimination:

• Ensure physical and programmatic accessibility for individuals with disabilities.
• Implement strategies to ensure non-discrimination and equal opportunity in all programs and services.
• Monitor and address grievances and complaints promptly.

1. Training and Professional Development:

• Provide comprehensive training to staff and partners on program services, systems, and compliance.
• Conduct specialized training on grievance processes, emergency protocols, and other relevant topics.

QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

CORE COMPETENCIES:

• Superiororal and writtencommunication skills.
• Ability to work effectively with a wide range of stakeholders.
• Creative thinker with a proactive approach to problem-solving.
• Strong attention to detail and ability to manage multiple priorities.
• Commitment to serving the community and improving workforce outcomes.
• Ability to function ata high levelof discretion and confidentiality. 
• Knowledge of administrative policies and practices governing workforce development programs, customers and challenges.
• Demonstrated experience with performance driven metric environments.
• Travel approximately40%.

EDUCATION and/or EXPERIENCE: 

• Bachelor's degree inCommunications,Business Administration, Public Administration, Social Work, or related field.Not required but preferred. 
• Minimum of 5 years of experience in workforce development,projectmanagement,programmanagement,or related field.

• Proven track record of successful collaboration and partnership development.
• Experience with technology platforms such as ATLAS, Salesforce, or similar systems, highly preferred.
• Knowledge ofgovernmentregulations and compliance requirements is a plus.
• Knowledge of systems,processes,and workflow. 

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook).

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers – Join KRA's Workforce Development Team