Medical Office Manager

Apex Research Group | Reno, Nevada

Position: Medical Office Manager
Location: Reno, NV
Employment Type: Full-Time
Industry: Healthcare / Clinical Research

Join Our Growing Team!

Apex Research Group is seeking an experienced, highly organized, and motivated Medical Office Manager to oversee the daily administrative and operational functions of our growing clinical research site in Reno, Nevada.

We are looking for a strong leader with prior medical office management experience who thrives in a fast-paced healthcare environment, demonstrates excellent organizational skills, and is passionate about delivering exceptional patient care while supporting clinical research operations.

The ideal candidate will have experience managing medical office workflows, supervising staff, coordinating patient services, and ensuring efficient day-to-day operations. Prior clinical research experience is preferred but not required.

Key Responsibilities

Office Management & Operations

Oversee daily operations of the medical office and clinical research site.
Manage administrative workflows, scheduling, patient communications, and office organization.
Ensure efficient patient flow and a positive patient experience.
Maintain office supplies, equipment, inventory, and vendor relationships.
Identify opportunities to improve operational efficiency and implement effective processes.

Staff Leadership & Supervision

Supervise, train, and support administrative and clinical support staff.
Coordinate staff schedules, coverage, and daily assignments.
Assist with onboarding and training new employees.
Promote accountability, teamwork, professionalism, and a positive workplace culture.
Monitor staff performance and ensure adherence to company policies and procedures.

Clinical Research Support

Work closely with Principal Investigators, Clinical Research Coordinators, and research leadership to support study operations.
Assist with scheduling study participants, coordinating appointments, and maintaining communication with patients.
Support site readiness for sponsor visits, monitoring visits, and regulatory inspections.
Assist with maintaining accurate records and ensuring compliance with HIPAA, GCP, and applicable regulatory requirements.
Coordinate with research leadership to support study start-up, recruitment activities, and ongoing trial operations.

Administrative & Financial Oversight

Oversee patient registration, documentation, and medical records management.
Assist with billing, invoicing, expense tracking, and other administrative financial responsibilities.
Monitor office performance and assist leadership with operational reporting.
Maintain professional communication with healthcare providers, patients, vendors, and external partners.

Qualifications

Required:

Minimum 3 years of experience in a medical office, healthcare administration, or similar clinical setting.
Prior experience in a supervisory, lead, or office management role.
Strong understanding of medical office operations, patient scheduling, and healthcare workflows.
Excellent leadership, communication, and problem-solving skills.
Proficiency with electronic medical records (EMR/EHR), Microsoft Office, and general office technology.
Strong attention to detail with the ability to multitask and prioritize competing responsibilities.
Knowledge of HIPAA and patient confidentiality requirements.

Preferred:

Experience in clinical research or a clinical trial environment.
Familiarity with Good Clinical Practice (GCP) and research site operations.
Experience supporting physicians, clinical staff, and multidisciplinary teams.
Background in patient recruitment, medical billing, or healthcare practice management.
Associate's or bachelor's degree in healthcare administration, business management, or a related field.

What We're Looking For

We are seeking someone who is:

A proactive leader who takes ownership of daily operations.
Highly organized, dependable, and detail-oriented.
Comfortable working in a growing organization where priorities may evolve.
Able to balance administrative responsibilities with hands-on operational support.
Passionate about patient care, teamwork, and contributing to advancements in medicine.
Resourceful, adaptable, and committed to operational excellence.

Why Join Apex Research Group?

At Apex Research Group, we are committed to advancing medical innovation through high-quality clinical research while providing an exceptional experience for our patients and research partners.

As our Reno location continues to grow, this position offers an exciting opportunity to play a key leadership role in developing efficient operations, supporting our clinical team, and contributing to the long-term success of our organization.

How to Apply

Interested candidates are encouraged to submit their resume and a brief summary of their medical office management experience.

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