Location: Renton/Greater Seattle Area (In Office & Local Travel)

Salary Range: $33-$35

Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation)

Bonus: $1,000 Onboarding bonus after completing 60 at the company

Join Our Mission to Support Families When They Need It Most

Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.

As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you.

About the Role

As a Home Care Client Manager, you’ll be at the heart of our care delivery team—ensuring every client receives personalized, high-quality service. You’ll oversee client care, maintaining communication with families, and providing compassionate service to our clients.

The ideal candidate for this Home Care Client Manager role is someone with a client-first mindset, strong interpersonal skills, and the ability to prioritize effectively in a fast-paced environment.

Job Duties

Conduct in-home or virtual assessments to identify client care needs
Ensure client care needs are met, coordinating with Caregiver Success Manager
Regularly communicate with clients, referral partners and family members
Maintain accurate documentation of client services, progress & care plan changes
Ensure compliance with all relevant regulations, internal policies
Occasionally participate in community outreach with current and potential referral partner relationships
Travel within the Renton/Greater Seattle area as needed or assigned
Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week.

Qualifications

2+ years of experience in healthcare care coordination, client management, and/or related role with transferrable skills required
Valid Driver’s License and vehicle insurance with clean DMV record required
Current CNA or HCA certification preferred
Proficiency in using healthcare management software preferred

Compensation & Benefits:

Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees.

Competitive compensation: $33.00 - $35.00 per hour
Renton/Greater Seattle Area — In Office and Local Travel Required; approved business mileage reimbursed.
Health, dental & vision insurance
401(k) with company match
Paid time off + 10 paid holidays per year
Professional development support
Same day pay available through TapCheck
Supportive workplace culture, with mission-driven team

Apply Today

If you're ready to support families through life’s most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team as a Home Care Client Manager.

Learn more about this Employer on their Career Site