Quality Assurance Manager

Job Details: Job Location: Richlands Office - Richlands, VA, Education Level: 4 Year Degree, Salary Range: $70000.00 - $80000.00Salary, Travel Percentage: Negligible, Quality Assurance Manager Created: November 2026 Job Classification Job Type: Full-time Location: Richlands, VA FLSA Status: Exempt Reports To: Director of Manufacturing Job Summary The Quality Assurance Manager leads and oversees all quality assurance and quality control activities within the Richlands manufacturing facility. This position is responsible for maintaining and continuously improving the organization's Quality Management System (QMS), ensuring compliance with ISO 9001 certification requirements, customer specifications, regulatory standards, and company quality objectives.  The Quality Assurance Manager partners with Manufacturing, Engineering, and Supply Chain teams to drive continuous improvement, reduce defects, improve customer satisfaction, and ensure product quality from incoming materials through final shipment. This role leads internal and external audits, manages corrective and preventive actions, oversees supplier quality initiatives, and develops quality personnel while promoting a culture of safety, accountability, and operational excellence while supporting Tadano's Core Values of Compliance, Safety, Quality, Efficiency. Key Responsibilities  Lead and manage all Quality Assurance and Quality Control functions across manufacturing operations.  Develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO 9001 standards and company requirements.  Serve as Management Representative for ISO certification activities, including preparation, implementation, surveillance audits, recertification audits, and corrective actions.  Direct internal and external quality audits and ensure compliance with customer, regulatory, and corporate standards.  Establish quality objectives, metrics, and reporting processes to monitor organizational performance.  Lead root cause analysis, corrective action, preventive action, and continuous improvement activities.  Partner with Engineering, Manufacturing, Supply Chain, and Operations to improve product quality and manufacturing processes.  Develop supplier quality standards and oversee supplier quality performance evaluations.  Review customer concerns, warranty claims, and nonconforming product issues and implement effective corrective actions.  Manage calibration programs and ensure the integrity of inspection and testing equipment.  Develop and maintain quality procedures, work instructions, and standard operating procedures.  Provide leadership, coaching, development, and performance management for Quality Department personnel.  Analyze quality trends and present performance metrics and improvement initiatives to senior leadership.  Support Lean Manufacturing and continuous improvement initiatives throughout the facility.  Ensure compliance with all applicable safety, environmental, and regulatory requirements.  Qualifications: Bachelor's Degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or related field; or equivalent combination of education and experience.  Minimum of 5 years of progressive quality management experience in a manufacturing environment.  Minimum of 3 years of leadership or management experience supervising quality personnel.  Demonstrated experience managing Quality Management Systems and ISO certification programs.  Strong knowledge of quality tools, statistical analysis, inspection techniques, and process control methodologies.  Experience leading internal and external audits and implementing corrective action programs.  Advanced knowledge of root cause analysis methodologies such as 8D, 5 Why, Fishbone, and Failure Mode and Effects Analysis (FMEA).  Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and quality management software.  Strong communication, leadership, organizational, and problem-solving skills.  Ability to maintain confidentiality and represent the organization professionally.  Preferred  Certified Quality Manager (CQM) or Certified Quality Engineer (CQE) through the American Society for Quality (ASQ).  ISO 9001 Lead Auditor Certification.  Lean Manufacturing and/or Six Sigma Green Belt or Black Belt Certification.  Experience in heavy equipment, transportation, or industrial manufacturing environments.  Knowledge of welding, machining, fabrication, and assembly processes.  Core Competencies  Quality Management Systems (QMS)  ISO 9001 Certification Management  Leadership & Team Development  Root Cause Analysis & Corrective Action  Continuous Improvement  Supplier Quality Management  Internal & External Auditing  Strategic Planning  Customer Focus  Communication & Collaboration  Ethical Conduct  Regulatory Compliance  Pay Range Estimated Salary Range: $70,000 - $80,000 annually (DOE) Americans with Disabilities Act (ADA) Requirements This job operates in both professional office and manufacturing environments. The role routinely uses standard office equipment and may frequently enter production areas requiring the use of personal protective equipment (PPE). While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, reach, and use hands to handle tools, equipment, and office devices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Affirmative Action/Equal Employment Opportunity (AAP/EEO) Statement Tadano provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.