Cyara Test Automation Engineer

Responsibilities:

· Automation & Functional Testing

· Design, create, and maintain Cyara automated test cases for IVR, call flows, and end‑to‑end voice journeys.

· Execute automated and manual test cycles using Cyara Pulse, Velocity, and Cruncher tools.

· Validate IVR call routing, menu navigation, DTMF/speech recognition, backend integrations, and CTI behavior.

· Identify defects, perform root‑cause analysis, and log issues in tools such as JIRA, Azure DevOps, or ALM.

· IVR Application Testing

· Review IVR business requirements and call flow documentation.

· Test Nuance/Genesys/Cisco/Avaya or similar IVR platforms for functionality, performance, and stability.

· Validate voice prompts, announcements, grammar files, speech recognition accuracy, and failover scenarios.

· Performance & Load Testing

· Run Cyara load and stress test scenarios (Cruncher) to assess system scalability.

· Analyze call performance metrics such as call quality, error rates, transfer accuracy, and system responsiveness.

· Documentation & Reporting

· Maintain test plans, test cases, execution results, and automation scripts.

· Provide daily/weekly reports on test progress, defects, and automation coverage.

Required Qualifications:

Technical Skills

2–7+ years of experience in IVR testing and automation.
Strong hands‑on experience with Cyara (Velocity, Pulse, Cruncher).
Understanding of telephony technologies:
- SIP, RTP, CTI, ANI/CLI, VDN, trunking, call routing.
Experience with IVR platforms such as:
- Genesys, Cisco CVP, Avaya, Nuance, Amazon Connect, etc.
Knowledge of API testing (Postman, REST/SOAP).
Familiar with version control systems (Git) and CI/CD tools.

Please note, this role cannot offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation:

Applications will be accepted until 02/20/2026.

The annual salary for this position is between $ 80,000– $ 130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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