Workplace Manager

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Client Relations Manager (Workplace & Facilities)

We are seeking a highly organized and service-driven Client Relations Manager to lead day-to-day workplace operations and deliver an exceptional client and employee experience. This role oversees office services including mail, hospitality, facilities, and vendor management, while driving operational excellence, project execution, and continuous improvement.

Compensation: $75,000 annually

Key Responsibilities:

• Lead daily operations across mail, hospitality, facilities, and vendor services, ensuring seamless service delivery

• Serve as the primary escalation point for service issues; develop and execute resolution plans

• Maintain and optimize operational playbooks, procedures, and service standards

• Manage hiring, onboarding, and training of team members

• Oversee project timelines, milestones, and deliverables, ensuring on-time execution

• Conduct audits across service lines and provide coaching to enhance performance

Move & Project Management:

• Coordinate office moves and reconfigurations, partnering with vendors, IT, and internal stakeholders

• Manage logistics, budgets, timelines, and communications for projects involving multiple vendors

• Provide hands-on onsite support during moves and ensure post-move readiness and functionality

Vendor & Records Management:

• Manage vendor relationships, including storage, retrieval, and document destruction services

• Oversee contracts, service quality, and performance expectations

Communication & Change Management:

• Act as the central point of contact for workplace initiatives and moves

• Deliver clear, consistent updates to leadership and staff

• Drive engagement and adoption of workplace changes

Space & Facilities Management:

• Optimize space utilization and resolve space-related challenges

• Identify maintenance needs, upgrades, and cost-saving opportunities

• Ensure quality assurance across workplace operations and user experience

Qualifications:

• Proven experience in office services, workplace operations, or similar function in a corporate setting

• Strong project management and vendor coordination skills

• Ability to remain composed and solutions-oriented in fast-paced environments

• Excellent communication and leadership capabilities

• Detail-oriented with a focus on continuous improvement and service excellence

#LI-KB1

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.