Patient Services Representative I - TGH Imaging Riverview

This position is to greet, check-in and register patients who have arrived at our imaging facility to 
have their radiologic procedure or test.

Essential Duties and Responsibilities:
• In a polite, prompt and helpful manner, greet, check-in and register patients who arrive to 
our facility for their scheduled appointment or those who are walk-in patients.
• Verifies that the patient has brought all of the required information for their exam:
➢ prescription for the procedure(s) (look in system for a copy if they didn’t 
bring it)
➢ authorization or referral if the procedure requires it
➢ collect outside images that will be used for comparison
➢ insurance card & driver’s license for ID
• Ask and verify that the patient did do the prep for their exam if required.
• Contact referring physician’s office if patient arrives without prescription or referral.
• Scan the required documents into the system on their account for retrieval.
• If the patient is returning and has been a previous patient, update all of their information 
that is already on their account.
• Provide any necessary forms that need to be completed and obtain signatures as 
necessary.
• Collects time of service money (co-pays, deductibles and private pay), prepares receipt, 
records in system under visit tab.
• Function in a team environment and assist other team members when needed.
• Others duties may be required, but not limited to; answering the phone, escorting 
patient to exam room, and scheduling or rescheduling of patient’s exams.
• Function in a team environment and assist other team members when needed.
• Others duties may be required, but not limited to; answering the phone, escorting patient 
to exam room, and scheduling or rescheduling of patient’s exams. All other duties as 
assigned.
 

Education / Experience:
• Minimum of one-year work experience, preferably in a medical office setting. 
Knowledge of medical terminology desirable. Must have computer and phone 
experience.
• High school graduate or GED preferred.

Knowledge & Skills:
• Proficient in computer software and excellent typing skills.
• Excellent oral and written communication skills.
• Previous working experience in customer service, preferably in a medical setting.
• Knowledge of customer service concepts and company policies including safety, 
privacy and HIPAA.
• Problem solving techniques and skills.
• Able to communicate clearly to establish cooperative relationships with patients, 
families, physicians and team members, and create a pleasant waiting room 
atmosphere.
• Previous office or call center experience, preferred.
• Knowledge of some medical terminology and radiology procedures, preferred.