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BASIC DUTIES & RESPONSIBILITIES:
   Responsible for the greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner.
   Responsible for polite and efficient transferring of calls as needed.
   Accurately enter information into computer lodging system.
   Effectively work with VIP Services to ensure proper handling of all VIP’s.
   Promote and project a positive image of Fitzgeralds Casino Hotel to all callers.
   Other associated duties as required.
MINIMUM REQUIREMENTS (SKILLS/EXPERIENCE/EDUCATION):
   Excellent verbal and written communication skills.
   Superior ability to effectively interact with guests and team members in a professional and courteous manner.
   Good organizational skills and ability to work under pressure.
   Computer experiences a plus.
   Ability to adhere to department schedule.
   Demonstrate the ability to be a team player.
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