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Job Title: Experienced Audio, Video and Lighting Installation Technician
About MediaNet AV
MediaNet AV is a dynamic, innovative company providing professional audio, video, and lighting solutions. We are dedicated to fostering a collaborative, supportive work environment where team members are valued and encouraged to grow. At MediaNet AV, you'll be part of a team that delivers exceptional service and cutting-edge technology to clients, making a real impact in the AV industry.
Role Overview
The AVL Installation Technician plays a key role in supporting installation projects, training clients post-installation, and providing ongoing support as they use AV systems. This position involves hands-on installation tasks, technical configuration, and a commitment to customer satisfaction and quality service. Tasks vary by project, a strong applicant is flexible, troubleshoots efficiently, and is a positive reflection of MediaNet AV at all times.
Key Responsibilities
Project Preparation
Review system designs and Statements of Work (SOWs) for each upcoming project.
Provide preliminary programming of system components, particularly Extron and IP products.
Configure rack enclosures, cable management, and housed equipment per system design at MediaNet AV's office.
Cable Management
Follow the created cable schedule, or assist with building one: including cable paths, pulls, termination, and labeling.
Read and execute detailed project schematics and cable schedules to document cable paths and connections accurately.
On-Site Installation
Perform installation tasks as directed, including termination, configuration, and detailed technical work (task list varies per project).
Provide hands-on training and on-site assistance to clients as needed.
Ensure all job site tasks meet project specifications and the site is tidy and clean prior to completing close-out documents.
Inventory Management
Take inventory of van and Stow warehouse cable and supplies weekly.
Allocate project inventory to vans and job sites on a daily/weekly basis.
Communication & Reliability
Arrive at the office by 8:15 am for the daily kickoff meeting.
Respond to customer phone calls same-day when possible, and emails within 24 hours.
Provide comprehensive system training to clients as needed.
Personal and Professional Growth
Represent MediaNet AV well at all times.
Set monthly and yearly personal development goals to continually improve technical and customer service skills.
Additional Responsibilities
Perform other duties as assigned by the Project Manager.
Training Requirements
Extron Certification: within first 6 months
Dante Level 1 and 2: within 12 months of hire
CTS: within 18 months of hire
Reporting Structure
Reports directly to the Project Manager.
Qualifications
Strong technical skills with experience in AV installations, including Q-SYS, Extron etc systems and cable management.
Effective communication skills for client training and technical support.
Ability to work independently as well as part of a collaborative team.
Detail-oriented and proactive in ensuring client satisfaction.
Benefits
401(k) plan with company match
Cell phone allowance
Health, vision, and dental insurance
Paid time off and holidays
Join Our Team
If you're an experienced AV technician who values quality service, client satisfaction, and professional growth, we invite you to apply for the Installation Technician role at MediaNet AV.
Job Type: Full-time Pay: Depending on Experience
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