Manager of Communications and Community Engagement

OVERVIEW:

This position is primarily responsible for managing the agency's communications, including social media, marketing efforts, assistance in grant management, fund development support, and special events. It also provides executive level support to the Director and Board of Directors as detailed below.

ESSENTIAL FUNCTIONS AND EXAMPLES OF DUTIES:

Marketing and Development:

• Oversee the agency's website, social media platforms, and other communication channels, ensuring content is current, engaging, consistent with agency messaging, and supportive of organizational priorities.
• Oversee the donor and prospect database, ensuring accurate and timely recording of contributions, donor activity, sponsorships, and prospect information; utilize database capabilities to generate reports, mailing lists, and other development-related information.
• Direct the preparation and implementation of agency mailings, newsletters, annual reports, fundraising appeals, and other communications, including the development and maintenance of mailing lists and related materials.
• Oversee systems and processes for recording and tracking cash contributions, pledges, and in-kind gifts, ensuring accurate records, timely acknowledgements, pledge reminders, monthly giving records, and reconciliation of contributions in coordination with Finance.
• Prepare and analyze fundraising, donor, and communications reports, including social media engagement, website traffic, campaign results, and donor trends; evaluate effectiveness and make recommendations to enhance outreach, visibility, donor engagement, and fundraising outcomes.
• Plan and coordinate fundraising initiatives, sponsorship activities, and donor engagement efforts, including contributing to the development and implementation of the Annual Campaign and preparation of the Annual Report.

Special Event Fundraising and Community Engagement:

• Provide support and assist with oversight for agency fundraising events and initiatives, including Fashion Week of Rochester (FWR), the annual spring gala, and program-focused fundraising events.
• Participate in the leadership group planning, organization, and coordination of fundraising events, establishing timelines, priorities, deliverables, and resource needs, while overseeing event registration, ticket sales, auction management, technology, and other operational components.
• Represent the agency at designated fundraising and community events

Executive Director and Organizational Support:

• Coordinate the preparation and submission of non-governmental grant applications and sponsorship proposals, including monitoring deadlines, tracking requirements, and coordinating supporting information and documentation.
• Oversee assigned Board of Directors and committee support functions, including meeting preparation, agenda and materials coordination, communications, scheduling, attendance at meetings and recording meeting minutes and other follow-up, working collaboratively with support staff to ensure effective Board operations.

Supervision and Staff Development:

• Provide direct supervision of designated support staff member(s), including assigning and prioritizing work, monitoring performance and work quality, providing feedback, and supporting professional development.

Other:

• Participate in assigned board committee meetings which may occasionally require work after regular business hours
• Perform other duties as assigned

Additional Requirements:

• Must have access to a reliable vehicle and possess a valid driver's license with a driving record acceptable to the agency's insurance carrier.
• Must maintain automobile insurance coverage of at least $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property Damage.

CULTURAL COMPETENCY:

The Center ensures understanding and values differences in people of diverse cultures, ethnic origins, sexual orientations, disabilities and beliefs. All staff are required to attend cultural competency workshops and trainings and to continually enhance their own understanding of cultural diversity. The Center Performance Appraisal, administered annually, provides an opportunity for staff to evaluate how they are integrating culturally competent practices into everyday work.

PHYSICAL REQUIREMENTS:

Must be able to operate a computer and related peripherals for extended periods throughout the workday.

Must be able to attend occasional evening and weekend events and meetings as needed.

QUALIFICATIONS:

Bachelor's degree in communications, marketing, public relations, business administration, nonprofit management, or a related field, with a minimum of three years of relevant professional experience. An equivalent combination of education and relevant experience will be considered.

COMPUTER SKILLS RECOMMENDED:

• Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Proven experience and expertise with all social media platforms.
• Experience with donor management databases, website content management systems, and digital marketing tools preferred.

Rev. 11/04/2026 The Center for Youth provides equal opportunities for employment.