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Rochester, NH
Technical Support Specialist

Technical Support Specialist

MasterTech

Posted 3 days ago, valid for 10 days

Rochester, NH, US

$30 - $39 per hour

Full Time

Paid Time Off

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Sonic Summary

We are looking for a Technical Support Specialist to assist Field Technicians and Customers in the Printing and Packaging industries.
Candidates should have a minimum of 2 years' experience in a technical service role, preferably with experience diagnosing mechanical and electrical issues.
The position is primarily office-based, with a schedule of Monday to Friday, and minor work-from-home options available on a case-by-case basis.
Compensation ranges from $30.00 to $39.00 per hour, along with comprehensive benefits including medical, dental, vision, and a matching 401(k).
Customer-facing experience and professionalism are essential, with a focus on technical reading and interpretation.

We are seeking an accomplished Technical Support Specialist to help keep a team of Field Technicians or Customers on track with service and repairs in the Printing and Packaging industries. Previous experience Diagnosing mechanical and electrical issues using technical documents, over the phone or in an office setting is preferred. Primarily an office-based role.

Compensation:

$30.00 - $39.00/hour
Comprehensive benefits including medical, dental, vision
Paid Time Off, Sick Time and Vacation
Matching 401(k) etc.

Schedule:

Days, Monday to Friday. Primarily office based, minor WFH offered on case by case basis.

On-call rotational basis

Requirements:

2+ Years' experience in a technical service role.
Customer facing experience, with a customer first attitude.
Professionalism and documentation.
Technical reading and interpretation.
Previous experience with heavy equipment or capital equipment is a major asset.

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