Adult Career Planning Supervisor

Job Details: Job Location: TWC Rockford - Rockford, IL, Position Type: Full Time, Salary Range: $22.00 - $28.50Salary, Job Category: Nonprofit - Social Services, Accountability:Responsible for the operational oversight of career planning activities for adults, dislocated workers, and trade customers in Boone, Winnebago, and Stephenson counties. The Adult Career Planning Supervisor will implement programming in accordance with WIOA contracted scope of services, including an emphasis on contextualized and integrated work-based learning and training services and WIOA Federal, State, and local procedures and policies. The position provides direct management and support to Adult Career Planners and manages a small caseload. Responsibilities & Essential Functions:People Management Provide training, management, oversight and support of staff performing Adult Career Planner functions. Facilitate meetings with staff and partners to promote frequent communication.Program Management Implement and coordinate the required activities of the WIOA Adult Services grant including training and educational program coordination. Meet specific performance measures set forth by funding agencies. Identify and report  customer and provider challenges ? and other identified data to manager as needed. Ensure timely and accurate data input into required systems by all staff. Innovate to provide effective, customer centered services to program participants. Participant Management Work with participants utilizing a strengths-based approach to provide information for informed decisions and completion of individualized service strategies. Counsel, encourage and motivate participants and provide case management on an on-going basis. Utilize and discuss assessment and interview results with participants to collaboratively determine the support and services needed for participant success. Coordinate eligibility, secure required documentation, maintain participant file, and conduct file reviews. Assess program participant strengths and needs and provide guidance and assistance with training and employment goals. Conduct ongoing career counseling activities to establish appropriate individual education and employability for participants. Monitor and document participants’ participation and progress toward employment and education goals. Show flexibility and acceptance? in working with participants with barriers and diverse backgrounds.Collaboration and Community Partnerships Make appropriate resource referrals for both internal and external services, provide follow-up services and track outcomes. Work collaboratively with Business Services team to place participants in Work based learning, as well as monitor success. Keep informed of local employment needs and opportunities. Find innovative solutions to customer and partner challenges and exhibit patience and compassion in dealing with issues.Administrative Become familiar with policies, procedures, and guidelines in planning and implementing services and ensure compliance with all state and federal guidelines. Maintain confidentiality and protect customers’ personal Identifying Information (PII) as required by law. Maintain participant files in compliance with program requirements and guidelines.The above-listed responsibilities are intended to describe the general nature and level of work being performed.  They are not intended to be an exhaustive list of all responsibilities or duties required.  Incumbents will be expected to perform other duties as assigned.Environment:The work is conducted at The Workforce Connection facilities in Boone, Winnebago, and Stephenson counties, with travel to partner and employer locations. Hours are primarily daytime hours, but on occasion, can include evening and/or weekend hours.  The environment is typically climate-controlled and may include moderate noise from conversations, phones, and office equipment.  The role requires sitting for extended periods, regular computer use, and occasional movement throughout the building to support program needs.Sensory and Physical Requirements:Ability to efficiently and effectively perform all functions of the job.  Ability to clearly communicate program details and information to both funders and the public Characteristic Functions: Ability to manage staff and participants effectively. Principal Challenges: Working with diverse staff and partners to ensure appropriate and effective services. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Goodwill may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees. Goodwill of Northern Illinois is an equal opportunity employer.  This document does not create an employment contract, implied or otherwise.  The employment relationship is at will.Qualifications: Qualifications & Basic Job Requirements:•    A combination of education and relevant work experience that aligns with the duties of this position.  Bachelor’s degree in relevant field preferred but not required. •    Demonstrated ability to communicate effectively with diverse groups.•    The ability to motivate and assist individuals in performing work. •    Strong verbal and written communication skills.•    Ability to travel within Goodwill’s territory on a regular schedule. Driver’s license and proof of auto insurance required.