Description

ABOUT GEMINI LEGAL

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

ABOUT THE ROLE

The IT Technician role is to support the Technology Department by ensuring that the company’s technical capabilities are optimized and scalable to allow for continuous growth and improvement. This position requires frequent contact with end users located onsite and across the company. Responsibilities include troubleshooting technical issues as they arise and assisting with maintenance and other projects as defined by leadership. The IT Technician serves as a representative of Gemini’s Technology department and works closely with vendors.

Location: Rocklin, CA HQ
Schedule: Monday-Friday, 8:00am-5:00pm
Compensation: $21.63 - $25.96 Per Hour

The pay range for this role is $21.63 - $25.96 Per Hour. Starting pay for new hires is typically within the lower third of the range: $21.63 - $23.08 Per Hour. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience.

Requirements

RESPONSIBILITIES

Manage users, groups and permissions for Google, and internal software and web environments
Maintain inventory of technical equipment and user assignments
Ensure proper safeguards are utilized to maintain confidentiality of sensitive information and HIPAA compliance
Provide technical support for local and remote users, manage expectations and provide reasonable turnaround on support requests
Submit, assist and oversee resolution of tickets alongside in-house technical staff
Set up, configure and support Gemini’s mobile devices, printers, scanners, CD copiers, security system and desktop and laptop computers
Employ excellent time management in balancing work duties
Install and configure software in alignment with licensing requirements
Other duties as assigned

WHAT YOU BRING

Education and/or experience:

Associate’s degree (minimum) in a technical field preferred
6-12 months of related experience preferred

Skills:

High degree of organization and attention to detail
Effective communicator both in person and through writing
Maintain patience and professionalism while working with various levels of technical understanding
Thrive in an autonomous environment
Diligently track tickets, tasks and projects with appropriate tools
Effective at prioritization of executing tasks based on need/importance
Willingness to learn and adapt as industry changes occur
Ability to efficiently manage work in progress - balancing service desk requests, project tasks and maintaining/updating technical inventory
Must be able to adhere to departmental process guidelines

Technology:

Highly proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.) and Adobe Acrobat to complete assigned work
Must have experience administering/or be willing to learn how to support the company’s G Suite environment
Basic networking and OS concepts
Must be proficient with Windows and macOS operating systems
Must be proficient with iOS and Android mobile devices
Must be willing to learn and apply new skills in alignment with changes in a technical landscape
Ticketing systems - how to assign, update, track, schedule and communicate with end users and teammates, documenting resolutions and resolving existing trouble tickets
Best practices for creating/managing accounts, changing passwords and setting permissions for departmental resources

Other:

Experience working in an office setting
Exceptional teamwork
Demonstrate best practices for professionalism and leadership

TRAVEL

Local travel happens occasionally and may be required when servicing remote users within the greater Sacramento area

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position, including, but not limited to:

Lifting, bending, standing, climbing, walking and crawling/crouching underneath desks while carrying out assigned duties
Sitting for at least one hour at a time (total: 4-6 hours/day)
Keyboarding for extended periods of time (total: 2-4 hours/day)
Walking within the office <5 minutes at a time, multiple times throughout the day
Using a phone with or without a headset for extended periods (total: 3-5 hours/day)
Lifting heavy equipment (up to 40 lbs)
Being available and willing to come into work outside of business hours if requested for special projects or in cases of outages or service failures

WHAT YOU’LL LOVE ABOUT GEMINI LEGAL

Full-Time Team Members

Comprehensive medical, dental, and vision coverage
Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
401(k) plan with company match
Tuition reimbursement program
Employee Assistance Program and legal assistance benefit
Company-paid annual charitable donation in your name
Employee recognition program

Learn more about this Employer on their Career Site