Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

This leadership role is responsible for managing and mentoring a team of Client Service professionals while fostering strong client relationships, driving service excellence, and ensuring client goals are achieved through customized, value-driven solutions. The ideal candidate possesses deep industry expertise, a strong understanding of cost of risk, the ability to influence and mobilize resources across the organization, and a proven track record of identifying opportunities, solving complex client challenges, and enhancing overall program performance.

How you'll make an impact

Manages a team typically consisting of up to 5 Client Services staff.
May retain Client Service responsibilities for own book of business if required.
Makes demonstrated effort to interact with all clients under management responsibility, including annual in-person visits for largest revenue clients.
Along with senior leaders, defines priorities for team.
Proactively brings recommended solutions to challenging client situations.
Identifies opportunities for improvement within own book of business, Client Services department and company overall.
Able to develop plans of action to address the client concerns and mobilize resource across organization.
Able to influence and motivate others through persuasive points-of-view.
Helps team members identify key individuals within client organization for client, program and company success.
Ensures consistent engagement with clients (calls, in-person visits, etc.) across team.
Defines high expectations for client service and results across respective book of business.
Understands client goals and ensures high quality service plans among team members.
Engages clients on recurring basis to ensure satisfaction with service levels and results against client goals, using established guidelines.
Captures and shares results with senior team leaders and tracks progress over time (year-to-year).
Can identify potential exposures across industries.
Has robust understanding of how cost of risk impacts client’s financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.).
Solid understanding of industry products and services.
Develops and recommends customized solutions for own and team’s clients to drive value.
Proactively identifies issues and opportunities within own book of business.
Able to assess program performance of direct reports and make recommendations on ways to improve.

#LI-SD1

About You

Required: Bachelors degree and five or more years of work experience required. Insurance license required.

Behaviors: Able to create success stories and capture learning's within own book of business and that of team members. Able to provide synthesized summaries to senior leadership within AM team. Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. Is accessible by team members when they encounter roadblocks with their work. Able to provide value-added suggestions and approaches to make the team more successful. With supervisors, understands what matters most and where/when to escalate issues. Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Learn more about this Employer on their Career Site

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