Room Attendant

Job Details: Level: Entry, Job Location: Rome - Rome, GA, Position Type: Full-Time/Part-Time, Education Level: None, Salary Range: $13.00 - $13.00Hourly, Job Category: Rooms, The primary function of a Guest Room Attendant is to assure the overall success of the hotelby meeting or exceeding the guest expectation for guest room cleanliness, hotel readiness and by assisting inthe delivery of guest service.ESSENTIAL DUTIES AND RESPONSIBILITIESo This position is empowered to guarantee total guest satisfaction.o Display hospitality and professionalism to our guests at all times.o Take pride in representing Duke Hospitality professionally with our guests.o Assure that all transactions with guests are handled in a legal, ethical manner.o Comply with Company Standards of Service as outlined for Yonah Capital.o Project a favorable image of Yonah Capital to the public at all times.o Treats guests, vendors, customers and co-workers with professionalism and respect at alltimes.o Complete Departmental, Yonah Capital, and Brand standards training as assigned.o Maintains a clean and neat appearance at all times. A complete uniform (or business dressfor non-uniformed associates) must be worn at all times in public areas, including name tag.o Have a thorough knowledge of emergency procedures.o Responsible for arriving in assigned sections prepared to begin cleaning with an organizedand efficient cleaning cart, stocked with adequate supplies to complete assigned rooms.o Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bagas necessary.o Stock cart daily with adequate supplies to complete assigned rooms. Maintain clean andorganized cart. Notify supervisor when shortage of supplies is noticed.o Is responsible for the overall cleanliness of the rooms assigned according to operationalpolicies and standards.o Perform daily general clean duties and changing of bedspreads, blankets, mattress pads andshower curtains as needed or assigned.o Remove used bed linens and replaces with clean linens daily.o Remove soiled bath linens and replaces with clean linens as needed.o Clean bathroom area to Associate and Brand standards.o Check fixtures; television, radio, food preparations equipment and heating/cooling unit forproper operation.o Assures all amenities and guest supplies are present in room and replaces as needed.o Dust all surfaces daily. Vacuums room carpet daily.o Report status of rooms in assigned manner for reselling.o Perform deep or occasional cleaning as assigned.o Ensure that guest rooms are within the standards of Yonah Capital and Brand standards.o Write maintenance orders as needed.o Assure that all appliances in room are set at correct settings for guest comfort and hotelefficiency.(68 ̊winter/sheers open and 76 ̊summer/sheers half)o Turn in articles left in rooms to management for "Lost and Found" handling following hotelprocedures.o Maintain safe working conditions and security within department and hotel.o Follow all safety rules and procedures. Takes corrective action where required to improvesafety of work areas.o Maintain security of keys and rooms in assigned section.o Report all "Do Not Disturb” or bolted rooms to supervisor daily.o Keep immediate supervisor promptly and fully informed of all problems or unusual mattersof significance.o Perform all duties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectives of this position.Qualifications: o Excellent interpersonal communication skills.o A strong business orientation, capable of and comfortable with operating in an environment,which places high expectation on integrity and relationship building skills. o A ‘roll up thesleeves’ leader who is detail oriented with a strong work ethic.o Someone who is creative yet has common sense and is practical in the real world.o A good communicator, someone that will keep all parties informed in an organized, coherentmanner.o Personal accountability and pride in results will be important for this Associate to possess.o Must have the ability to effectively deal with guest or associates in a friendly and positivemanner. This involves listening to the nature of concern, demonstrating empathy with thecustomer, vendor, or associate and providing positive and proactive solutions.DISCLAIMERThe above statements are intended to describe the general nature and level of work beingperformed by people assigned to this classification. They are not to be construed as an exhaustivelist of all responsibilities, duties, and skills required of personnel so classified. All personnel maybe required to perform duties outside of their normal responsibilities from time to time, as needed.Nothing in this job description restricts management’s right to assign or reassign duties, workhours and/or responsibilities for this job at any time.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by anassociate to successfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions. Whileperforming the duties of this job the associate is regularly required to use hands and fingers tohandle or lift items as well as operate a computer. They are also required to talk or hear. Theassociate is frequently required to stand; walk and reach with hands and arms. The associate isoccasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate isoccasionally required to lift up to 40 pounds. The vision requirements include: close vision,distance vision, peripheral vision, depth perception and ability to adjust focus.