Back to search
Position Responsibilities:
- Monitor and ensure SLA’s/SLO’s are achieved by internal and 3rd party business partners
- Identify areas for improvement in restoration procedures to mitigate future outages and business disruptions
- Actively manage relationships with key stakeholders, markets and resolver stakeholder’s w/facts and metrics
- Own business impacting situations, and work to restore normal service operations w/cross-functional partners
- Identify and recommends opportunities for “clean slate” process improvement with regards to incident management, fault monitoring, triage procedures and issue escalation
- Assists with the development of procedures for incident/problem management, metric and measure creation, management and administration of monitoring tools
- Other duties as assigned
Required Education and Experience:
- Associate’s Degree with 2 to 4 years of related experience or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience
- ITIL v3 or v4 certification
- 1 to 3 years Incident Management Experience
- 1 to 3 years Global/Enterprise Support Experience
- 1 to 3 years Problem Management Experience
- 1 to 3 years Business Process Experience
Preferred Education and Experience:
- Bachelor’s Degree in Computer Science or related field
- ITIL Intermediate certification
- 1 to 3 years technical knowledge in areas such as Networking, Active Directory, VDI, Citrix
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
Learn more about this Employer on their Career Site
