IT Field Support IV

About This Opportunity

CTI Staffing is partnering with a leading retail/grocery supply chain organization to find an IT Field Support IV professional to provide dedicated executive-level technical support, based in Salisbury, NC.

This role sits at the intersection of IT and senior leadership — resolving complex technical issues quickly, supporting high-visibility meetings and events, and ensuring a seamless technology experience for the organization's most senior executives. You'll travel to support executives across multiple locations and play a key role in how leadership experiences technology day to day.

What You'll Do

• Identify, troubleshoot, and resolve complex IT issues for senior executive leadership
  
• Propose and execute technical solutions based on executive needs and business impact
  
• Lead meetings and coordinate with IT teams to drive resolution on executive-facing issues
  
• Liaise with vendors, IT programmers, and service owners on new technology and enhancements
  
• Provide onsite technical support for offsite meetings and executive-sponsored events
  
• Exercise independent judgment to resolve issues quickly and reduce business impact
  
• Analyze platform trends and support process improvement initiatives
  
• Prepare and present findings and reports to IT leadership
  
• Travel to multiple locations to support geographically distributed executives
  

Requirements

What You Bring

Must-Have:

• Bachelor's degree in Computer Science, a technical field, or business-related field (or equivalent training/certification/experience)
  
• 3+ years of relevant IT support or technology experience
  
• Proven experience supporting senior leadership or executive-level end users
  
• Excellent written and verbal communication skills across all organizational levels
  
• Demonstrated ability to independently own mid-to-large projects/issues from start to finish
  
• Strong cross-functional collaboration and influencing skills
  
• Ability to travel to support leadership across multiple locations
  
• Sound judgment operating within general practices and policies
  

Nice-to-Have:

• Master's degree or advanced certifications
  
• Experience on Agile teams or in a product/platform operating model
  
• Retail or grocery industry experience
  

What Success Looks Like:

• Executives trust you as their go-to technical resource, with fast, reliable issue resolution
  
• You independently manage competing priorities without dropping the ball on high-visibility events
  
• You've built strong working relationships across IT and business teams that speed up resolution time