Customer Service Representative

Job Details: Job Location: Ashley Home Store - Salem - Salem, NH, Position Type: Part Time, Salary Range: $17.00 - $17.00Hourly, Customer Service Representative – Ashley Furniture Part-Time Career Opportunity About the Role We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our Ashley Furniture team. In this role, you’ll be an important part of the customer experience, supporting customers both in person and over the phone while helping ensure orders are processed accurately and efficiently. You’ll work closely with the sales and office teams to keep customer orders moving smoothly from purchase through delivery. If you enjoy helping people, staying organized, solving problems, and working as part of a team, this is an opportunity to build a rewarding career with Regency Management Services. What You’ll Do  Enter customer orders accurately and completely into the company system  Process customer payments and ensure transactions are applied to the proper accounts  Handle cash and other forms of payment in accordance with company policies  Prepare daily deposits following company procedures  Answer incoming calls and respond to customer questions professionally and promptly  Schedule customer deliveries accurately and conveniently  Maintain open orders and communicate order and delivery updates to customers  Research and resolve customer questions or concerns with professionalism and empathy  Complete daily reports and required office tasks  Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment  Work closely with sales and office team members to support an exceptional customer experience  Assist the Office Manager with additional responsibilities as needed  What We’re Looking For  High school diploma or GED  Strong customer service and interpersonal skills  Excellent verbal and listening skills  Strong computer skills, including Microsoft Outlook, Word, and Excel  Strong cash-handling and basic math skills  Ability to calculate discounts, interest, commissions, percentages, and other basic figures  Strong organization and multitasking skills  Proven problem-solving and analytical abilities  Ability to use sound judgment when handling customer or vendor questions and concerns  Positive attitude and ability to work effectively as part of a team  Ability to work in a fast-paced retail environment  Bilingual skills are a plus  Why Join Regency Management Services? We invest in our people through training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have the opportunity to build a long-term career while working with an experienced team. Benefits include:  Medical, Dental & Vision Insurance  401(k) Retirement Plan  Employer-Paid Basic Life Insurance  Voluntary Life Insurance  Supplemental Life Insurance & AD&D  Short-Term Disability  Long-Term Disability  Critical Illness & Accident Coverage  Flexible Spending Account (FSA)  Employee Assistance Program (EAP)  Paid Vacation, Holidays & PTO  Employee Discounts on Furniture, Mattresses & Home Décor  Paid Training & Ongoing Professional Development  Career Advancement Opportunities  About Us Ashley Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts. We are committed to providing exceptional customer experiences while creating opportunities for our team members to learn, grow, and build long-term careers. Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. This position requires regular use of hands and arms and may require frequent standing and walking. The ability to lift and move up to 25 pounds may also be required. Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #MPR25Qualifications: