A FamilySearch events experience manager is responsible for generating meaningful and effective products – both online and in-person – while creating a world-class experience for attendees and staff across the globe. They support the strategic objectives of FamilySearch International by leading, planning, and executing small to large scale international events including RootsTech, the largest family history event in the world. RootsTech is an annual, full-scale conference that attracts 15,000 - 30,000 in-person attendees in Salt Lake City and garners millions of participants from over 230 countries and territories worldwide.

Responsibilities

Partner with engineering resources to establish and maintain online audience journeys

Manage the global content database and publication plan for the annual RootsTech Conference and year-round learning

Direct strategic planning around event staffing for RootsTech and other events in coordination with FamilySearch human resources

Oversee all customer service functions including email, survey feedback and website feedback

Coordinate feedback gathering through the research team’s annual surveys

Manage, empower, and build the capabilities of an internal team of event staff

Ensure strategic and effective use of publishing and operational budgets

Work with key vendors that help support event experiences

Qualifications

8+ years of experience in corporate/professional event management, preferably in strategic, logistical, and experience design

Bachelor’s degree required, master’s degree preferred – preferably in management, marketing, communications, event management or experience design

Relentless drive for exceptional customer service to all

Proven success in leading the development and production of effective online and in-person experiences that have led to high satisfaction from audiences

A high level of integrity, professionalism, autonomy, and self-motivation

Excellent project/program management and time management skills

Exceptional ability to communicate both verbally and in writing with a high degree of professionalism and ability to manage expectations both internally and externally at all levels of the organization

Excellent problem solver – proactively pre-empts and seeks out solutions to business challenges and opportunities

Multi-national experience and second language preferred

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

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FamilySearch Events Experience Manager

Responsibilities

Qualifications