iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Configuration Technician II to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.

The Configuration Technician II is responsible for both internal and external facing responsibilities. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, in setting up, configuring, and deploying Client assets.

Set up and configure computers and peripheral based on the scope of work.

To accurately diagnose, the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.

Perform quality control on the project assigned.

Every project is different – technician is expected to follow instructions per project.

Respond to order requests and customer emails to assist in troubleshooting any problems that arise

Act as a subject matter expert in day-to-day operations

Ability to train team members on process, tools, and technology

Essential Functions: 

Imaging laptops and desktops

Hardware and software installations and configurations

Troubleshooting desktop and laptop hardware and software issues

Bench testing refurbished devices such as PC, Monitors, switches, phones etc.

Desktop and Laptop repair

Server hardware configuration

Small office installs

Documentation

Job Qualification Requirements: 

3-5 years of related experience

Excellent communication written and verbal skills

A+ or comparable experience

Working knowledge of Windows and Mac operating systems

Working knowledge of common desktop applications

Strong knowledge of desktop and laptop computer hardware

Ability to work full time

Occasional travel

Be able to lift 50lbs

Dependable transportation

Ability to multi-task

Physical Demands:

Lifting or carrying up to 50 lbs.

Lift 50 lbs. +

Standing for long periods of time

Time spent in low postures (crouching, stooping, kneeling, bending)

Climbing (ramps, stairs, or ladders)

Sit at a computer for 8 hours per day

Keyboarding for 8 hours per day

Reaching Overhead

Near Vision (working with small objects or reading small print)

Speaking (communicating information to clients / coworkers)

Duration:
This position is a benefits eligible, temporary role that has a 12 month duration.

Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match

Learn more about this Employer on their Career Site