Mortgage Clerk, Sr.

Description

Summary:

Flatter, Inc. (Flatter) is seeking dedicated and detail-oriented Mortgage Clerks, Sr. to join our team in San Antonio, TX supporting the USDA. These roles will provide administrative and clerical support to mortgage operations, with a focus on USDA loan programs and systems. The Mortgage Clerk will assist with documentation, file maintenance, and loan processing activities to ensure smooth and compliant mortgage transactions.
Responsibilities:

• Obtain required information from insurance companies via telephone.
• Operate within the LoanServ environment to manage loan-related transactions.

• Process tasks, post payments, and record payoffs in LoanServ.
• Update and maintain insurance information within LoanServ.
• Issue payments to insurance companies.

• Research loan accounts and provide resolutions to discrepancies.
• Perform accurate and timely data entry for mortgage-related transactions.

• Provide support for the Single-Family Housing (SFH) Guaranteed Loan Program (GLP).
• Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
• Conduct detailed account research and provide analysis to management and customers.
• Deliver customer service support to lenders and servicers via email and phone.
• Assist with loss claim–related projects supporting the SFH-GLP and the SFH Claims Branch.
• Execute all loss claim–related sub-tasks accurately and within required timelines.

• Respond to phone calls, voicemails, status inquiries, and emails promptly.
• Initiate imaging workflow tasks as needed from centralized SFH-G lender email accounts (SCB and SSB).
• Ensure all calls and emails from centralized accounts are addressed per established procedures and service standards.

• Process Chapter 13 and Chapter 7 bankruptcy cases.
• Maintain and update Form 410A Bankruptcy History documentation.

Why Join Us:

• Opportunity to contribute to impactful work supporting USDA loan initiatives.
• Competitive salary and benefits package.
• Career development and advancement opportunities.
• Supportive and collaborative team environment in St. Louis, MO

Requirements

Qualifications:

Sr. Mortgage Clerk (4–7 years’ experience)

• 3–5 years of mortgage, banking, or loan operations experience.

• Demonstrated experience supporting USDA loan programs and systems, highly preferred.

• Solid knowledge of loan documentation requirements and compliance standards.

• Proven ability to manage multiple priorities and support a high-volume workload.

• Excellent written and verbal communication skills.

Security Requirements:

• U.S. Citizenship or Permanent Resident status required

• Ability to obtain and maintain NACIC background investigation