Security

Job DetailsJob Location: San Antonio, TX 78205Position Type: Seasonal Event Security  – Seasonal San Antonio TX  | Seasonal | Sept – Nov  Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams. Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system. What You'll Do As a Seasonal Event Security team member, you are the first line of safety for our guests, staff, and performers. Your presence, professionalism, and situational awareness keep the experience running smoothly—so everyone can focus on the fun. Access Control & Crowd Management Monitor entry points, exits, and designated zones throughout the event footprint to ensure authorized access and orderly guest flow Conduct bag checks, ticket verification support, and prohibited item screenings at entry in accordance with company policy Manage crowd density in queues, attraction entrances, and high-traffic areas to prevent overcrowding and maintain safe throughput Direct guests clearly and professionally to maintain organized movement throughout the venue Incident Response & De-escalation Identify and respond to disruptive, unsafe, or suspicious behavior using calm, professional de-escalation techniques Immediately report incidents, ejections, or emergencies to the security lead and operations management via radio Coordinate with on-site EMTs, local law enforcement, and event leadership when situations require escalation Complete accurate incident reports for all security-related events during each shift Venue Safety & Patrols Conduct regular patrols of the event space, parking areas, and perimeter to deter misconduct and identify hazards Remain alert and visible throughout the full duration of each shift—your presence is part of the deterrent Support emergency evacuation procedures and assist guests with special needs as directed QualificationsWhat You Bring Prior security experience is required—event, venue, nightclub, retail loss prevention, or similar environments strongly preferred Demonstrated ability to de-escalate tense situations calmly and effectively without unnecessary confrontation Strong situational awareness and sound judgment in fast-moving, high-stimulation environments Clear, professional communication skills—both with guests and internal team members via radio Comfortable standing, walking, and patrolling outdoors for the full duration of each shift in varied weather conditions Reliable and consistent attendance throughout the full season—evenings, weekends, and holidays required Must be 18 years of age or older Employment Details Employment Type: Seasonal/Temporary Expected Season Duration: Late September – Early November 2026 Work Schedule: Evenings, weekends, and holidays required during operational season This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed. E-Verify Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals. Equal Opportunity Employer Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or any other characteristic protected by applicable law. Reasonable Accommodations Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com.