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Come work for us as a聽FEDERAL EMPLOYEE, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families.
Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:
Customer Service
路聽聽聽聽聽聽 Proactively engage and make a connection with customers.
路聽聽聽聽聽聽 Asking questions and listening to customer s needs.
路聽聽聽聽聽聽 Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
路聽聽聽聽聽聽 Provide premier customer service
路聽聽聽聽聽聽 Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
Organization
路聽聽聽聽聽聽 Maintaining store appearance.
Sales
路聽聽聽聽聽聽 Cross-selling products and knowing layout of the store.
路聽聽聽聽聽聽 Make suggestions to customer on latest trends and current promotions based on customer鈥檚 individual needs.
路聽聽聽聽聽聽 Upselling products
路聽聽聽聽聽聽 Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
路聽聽聽聽聽聽 Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
路聽聽聽聽聽聽 Completing various forms of paperwork reports and reconciliation
Inventory
路聽聽聽聽聽聽 Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories
路聽聽聽聽聽聽 Responsible for the security of cash fixed assets and merchandise inventory.
路聽聽聽聽聽聽 Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory.
Dependability
路聽聽聽聽聽聽 Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements
路聽聽聽聽聽聽 Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction work assignments training to sales associates provide input to Department Manager on associate performance. May open close locations.
路聽聽聽聽聽聽 Other Duties as assigned
聽
QUALIFICATIONS Product Knowledge Moderate level of knowledge of products merchandise Provide training documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customer鈥檚 peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win win situation.
PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service.
WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays.
May work across multiple departments based upon business needs.聽 The initial assignment is in the Lawn and Garden Dept.
By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:
路聽聽聽聽聽聽聽 PAID ANNUAL AND SICK LEAVE
路聽聽聽聽聽聽聽 MEDICAL/DENTAL INSURANCE
路聽聽聽聽聽聽聽 FLEXIBLE SPENDING ACCOUNT
路聽聽聽聽聽聽聽 PENSION PLAN
路聽聽聽聽聽聽聽 401k SAVINGS PLAN
路聽聽聽聽聽聽聽 LIFE INSURANCE
路聽聽聽聽聽聽聽 TAX FREE SHOPPING PRIVILEGES
GENERAL EXPERIENCE
1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
聽AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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