E911 Coordinator

SALARY:

NATURE OF WORK

Grade:

Job Class:

Worker Comp Code:

EEO Classification:

JOB TYPE:

NATURE OF JOB:

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Serves as the single-point-of-contact between the County and the Department of Management Services regarding E911 fiscal, technical, operational, and strategic planning issues.
• Ensures maintenance and functionality of the County’s E911 system 24/7 by maintaining an on-call status 24 hours daily.
• Evaluates systems data and voice circuits regularly to confirm sufficient network capability to adequately handle both wireline and wireless calls during any busy hour. 
• Manages and maintains the 911 database, including MSAG.
• Works cooperatively with GIS addressing to prevent duplication of street names and addresses and with wireless service providers to conduct regularly scheduled testing to ensure compliance with federal and state requirements when new sites are added or altered.
• Researches, reviews, edits and records E-911 and 800 MHz radio system tapes to comply with subpoenas, media requests and complaints on call handling. 
• Maintains current escalation list of contact information for all vendors, circuit repairs, maintenance personnel, normal and after-hour telephone numbers.
• Ensures County complies with all state and federal laws affecting E911 funds.
• Works closely with Public Safety Answering Point (PSAP) Division chiefs, supervisors, and call takers to develop appropriate Standard Operating Procedures (SOP’s) and training for Americans with Disabilities (ADA) compliance.
• Oversees training for PSAP operators in various issues (such as operation of logging recorder equipment, T.D.D. (Telecommunications Device for the Deaf) equipment, Power911 call answering positions, and other equipment used in the PSAP environment).
• Monitors PSAP call volume data and takes appropriate action to ensure the technical standards in the E911State Plan are met.
• Ensures PSAPs comply with the State E911 Plan for record retention requirements.
• Ensures PSAP trouble reports are quickly resolved.
• Directs and supervises staff and coordinates meetings as needed.
• Promotes E911 Public Education campaigns.
• Plans for expansion and enhancement of the E 9-1-1 system in Bay County to reflect changing and      updated technology.
• The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.
• Performs other related duties as assigned.

MINIMUM QUALIFICATION REQUIREMENTS:

• Possess a high school diploma or the equivalent; AND
• Five (5) years’ professional experience in a Public Safety Communications environment, OR
• A combination of education and technology experience in a closely related field.

LICENSES AND/OR CERTIFICATIONS:

Possession of or ability to obtain and maintain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of the operations and technology of the E-911 system to include federal, state and local laws, rules, regulations and procedures.
• Knowledge of Enhanced 9-1-1 systems and 9-1-1 industry.
• Knowledge of telephone systems, data bases, and peripheral telephone equipment used in E-911.
• Knowledge of Insurance Services Office (ISO) requirements for public safety communications centers.
• Knowledge of the Incident Command System and National Incident Management System.
• Knowledge of record keeping methods, practices and procedures.
• Knowledge of project management and organizational skills.
• Skills in effectively directing a staff comprised of professionals; and management responsibility for carrying out emergency preparedness exercises, disaster planning, disaster response and recovery operations, and enforcing compliance with established public safety policies and procedures.
• Proficient in MS Word, Excel, and Outlook.
• Ability to have excellent oral and written communication skills.
• Ability to work and maintain reliable full-time attendance.
• Ability to comprehend, speak, and read the English language.
• Ability to have and maintain good interpersonal and communication skills to deal with the public.
• Ability to work with minimum supervision.
• Ability to complete required assignments on time.
• Ability to cross check information from several sources.
• Ability to read maps and follow instructions.
• Ability to prepare financial records, budgets, reports, and forms.
• Ability to present ideas effectively, both orally and in writing.
• Ability to plan for, recommend, and implement new telephone equipment and services as they apply to E-911 systems.
• Ability to establish and maintain effective working relationships with Emergency Services personnel, local, state & federal officials, communications company personnel, the general public and other professionals.
• Ability to exercise considerable initiative and judgment in carrying out position responsibilities and duties and remain abreast of changes in regulations, laws and procedures relating to work responsibilities.
• Ability to write technical reports, business correspondence, concise monthly reports and procedure manuals.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and boards. 
• Ability to work independently and productively without supervision.

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Work is primarily performed in an indoor, climate-controlled environment and is nearly absent from disagreeable elements (e.g., irate customer, extreme noise, heat, odors, heights and/or dust).

This is primarily office work requiring limited physical effort.  This position requires stooping, crouching, walking, pulling, lifting, grasping, hearing, visual acuity (i.e. seeing up close, seeing far away, depth perception), kneeling, reaching, pushing, talking, standing, climbing, finger movement, repetitive motions.  Frequent lifting of 10 to 15 pounds; occasional lifting of up to 25 pounds, and may require lifting up to 50 lbs. 

WORK LOCATION:

Remote Eligible - This position is assigned to a county worksite. However, in the sole discretion of Bay County BOCC, this position may be eligible for telework within the State of Florida.

Employer:

Address:

Human Resources Department

840 W. 11th Street

Panama City, Florida, 32401

Phone:

850-248-8201

Website

Bay County is an Equal OpportunityEmployer and does not discriminate basedon race, color, religion, sex (includinggender identity and pregnancy), nationalorigin, age, disability, genetic information,sexual orientation, or parental status.

*Salary/Hourly wages are determined by verifiable experience.