Description

Position Summary

The Server Assistant supports Servers and VIP Hosts to deliver fast, friendly, flawless service in a high-volume nightclub environment. This role focuses on table resets, running beverages and mixers, stocking, sanitation, and guest support so the floor runs smooth from open to close.

Essential Functions of the Job

Reset and stage tables quickly after guest departure including glassware, bar tools, garnishes, and menus
Run beverages, mixers, ice, and barbacks supplies to Server and VIP stations with urgency and accuracy
Maintain par levels for glassware, napkins, straws, garnishes, juices, and bottled water throughout the shift
Keep service areas immaculate bussing glassware, clearing trash, wiping surfaces, and sweeping as needed
Support bottle service presentations with setup, sparklers per policy, and safe passage through crowds
Monitor sections for guest needs water top offs, extra glassware, cleanups, and spills
Communicate with security and management on hazards broken glass, spills, guest incidents
Follow safe food and beverage handling including ice control and sanitizer use to health code standards
Operate POS as directed for support tasks and follow cash and tip-pool procedures
Comply with venue rules related to age restrictions, ABC license requirements, RBS training, and ID practices
Participate in pre shift and post shift duties opening checklists, closing side work, and end of night breakdown
Other related duties as assigned to support smooth operations

Core Competencies

Guest Focus Delivers helpful, upbeat service even when the floor is slammed
Teamwork and Communication Uses clear handoffs with Servers, Bartenders, Hosts, and Security
Speed and Accuracy Moves with urgency without sacrificing detail or safety
Situational Awareness Reads the room anticipates needs spots hazards before they happen
Cleanliness and Sanitation Treats a tidy station as non-negotiable follows health code practices
Professional Presence Composed under pressure maintains a welcoming vibe for all guests
Problem Solving Finds quick fixes and escalates issues to management early
Integrity and Reliability Follows policy respects tip-pool rules shows up ready to work
Safety Mindset Handles glass, ice, ladders, and crowd flow with care and consistency
Cultural Competence Respects diverse guests and teammates promotes an inclusive environment

Qualifications

Prior experience in nightlife, high volume restaurant, or events is preferred
Must meet age requirements applicable to the license and local law for this venue
Valid Responsible Beverage Service RBS certificate required or able to complete within 30 days
POS familiarity and basic cash handling are a plus
Able to stand and move continuously for extended periods lift and carry up to 40 pounds safely
Availability for late nights, weekends, holidays, and special events

Work Environment

Loud music, dim or strobe lighting, crowded floor, and fast paced service windows
Frequent walking, bending, lifting, and carrying across stairs or platforms depending on venue layout
Personal protective equipment provided as needed gloves, cut-resistant tools, wet floor signage

Performance Indicators

Table reset time and station readiness
Guest satisfaction feedback and incident free shifts
Cleanliness scores and compliance checks
Team feedback on communication and reliability
Accuracy of par levels and restocking throughout service

Learn more about this Employer on their Career Site

Server Assistants