Field Applications Specialist - West Region

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Role Summary 

Enable science. Drive adoption. Support success.  

At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term success, turning complex technologies into impactful, real-world outcomes and discoveries.  

This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver effective training, and proactively drive utilization and satisfaction. You will partner closely with commercial, service, and marketing teams to support customer success, improve adoption, and identify opportunities for expansion.  

This is a high-impact role where scientific expertise, customer engagement, and execution directly influence product utilization, customer retention, and long-term value.  

Role Purpose 

As part of the Waters Biosciences division, ensure successful customer onboarding, new product adoption, and long-term success by providing technical product training, workflow and assay optimization, and post-sale technical support that enables customers to achieve their desired outcomes from our technologies and products. 

Key Responsibilities 

 Customer Engagement & Training 

• Lead customer onboarding activities to ensure a smooth transition from purchase to implementation  

• Deliver high-quality scientific training tailored to customer needs and skill levels  

• Educate customers on best practices to maximize instrument and application performance  

• Support initial setup and validation of customer workflows  

Post-Sale Technical Support & Troubleshooting 

• Provide advanced troubleshooting and technical guidance across applications and workflows  

• Partner with customers to resolve technical challenges efficiently and effectively  

• Serve as a trusted scientific resource for ongoing support needs  

• Escalate complex issues and coordinate with internal teams as needed  

Workflow Optimization & Adoption 

•  Drive product utilization through proactive engagement and education  

• Advise on customer workflows to improve efficiency and outcomes 

• Identify gaps and recommend best-practice solutions  

• Support customers in achieving measurable success with instruments and reagents  

Customer Success & Retention 

• Improve customer satisfaction and retention through consistent engagement  

• Reinforce the value delivered and ensure customers achieve their intended outcomes  

• Build strong, long-term relationships with scientific stakeholders  

• Support customer success initiatives aligned to business objectives  

Expansion & Opportunity Identification  

• Identify opportunities to expand usage within existing workflows and applications  

• Uncover potential needs for additional products, reagents, or capabilities  

• Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities  

• Contribute insights that support territory growth strategies  

Cross-Functional Collaboration 

• Partner closely with Account Managers, TSS, Service, and Marketing teams  

• Support coordinated customer engagement strategies across roles  

• Provide field feedback to influence product development and training programs  

• Contribute to a collaborative, team-based customer success model  

What Success Looks Like 

• Enables customers to achieve desired scientific outcomes  

• Accelerates customer onboarding and reduces time to productivity  

• Reduces technical and implementation challenges  

• Increases product utilization and workflow adoption  

• Improves customer satisfaction, retention, and long-term loyalty  

• Identifies and supports expansion opportunities within accounts  

Qualifications & Experience 

Required 

• Bachelor’s degree in life sciences or related scientific field  

• Demonstrable experience with flow cytometry applications and cell sorting 

• Ability to troubleshoot complex workflows and technical issues 

• Proven ability to translate scientific concepts into practical application 

• Strong training, presentation, and communication skills  

• Willingness to travel within the assigned territory  

Preferred 

•  Advanced degree in life sciences or related scientific field  

• Experience with spectral flow cytometry and related applications  

• Experience operating and troubleshooting cell sorters  

• Experience supporting post-sale customer training  

• Familiarity with laboratory workflow optimization and method development 

• Experience working cross-functionally in commercial or support environments  

Work Environment & Travel 

• Field-based role requiring frequent remote and in-person customer interactions 

• Travel aligned to customer needs 

Why Waters 

Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex challenges. 

As part of Waters, you will: 

• Enable customers to achieve meaningful scientific outcomes 

• Work with innovative technologies and applications 

• Collaborate across scientific and commercial teams 

• Directly impact customer success and long-term value creation 

Who Thrives in This Role 

• Scientists passionate about teaching, training, and enabling others 

• Customer-focused professionals who value long-term, scientific relationships  

• Problem solvers who enjoy troubleshooting and optimizing workflows or assays 

• Collaborative partners who work effectively across teams  

• Individuals highly self-motivated to deliver best-in-class technical support to a commercial organization 

Who This Role Is Not For 

• Individuals seeking purely transactional or non-customer-facing roles 

• Those uncomfortable with travel and field-based customer engagement 

• Candidates who prefer reactive vs. proactive customer support 

Compensation

The expected compensation range for this role is $ 95,600.00 - $153,000.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location.

Equal Opportunity 

Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

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