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About the Role
Own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. You'll connect customer needs with product development, helping deliver measurable impact while building the practices for this growing function.
What You'll Do
Manage customer relationships end to end, learning their business needs and scoping, deploying, optimizing, and expanding AI voice agent use cases.
Work with customer decision-makers to communicate agent value, explain return on investment, and demonstrate business impact through data.
Investigate agent behavior, debug call-level issues, customize conversation flows, and address compliance requirements.
Translate customer feedback and unmet needs into product capabilities in partnership with the product team.
Develop playbooks and operating standards for the forward deployed product function.
What We're Looking For
Five or more years of product management experience in a startup, with substantial direct customer-facing work.
Product, computer science, or data science background, combined with strong product judgment and the ability to connect strategy with hands-on execution.
Comfort working through ambiguity, taking end-to-end ownership, and building in a fast-moving environment.
Data fluency, including analyzing metrics, assessing ROI, and drawing practical conclusions from datasets.
Technical product depth, including understanding product concepts and basic debugging; familiarity with tools such as Cursor, Claude Code, and SQL.
Experience in B2B SaaS or a regulated field such as lending, financial services, or healthcare is valuable.
Compensation & Benefits
Base salary: $150,000 to $250,000 annually. Visa sponsorship is available.
Location
On-site in San Francisco, California.
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