Holloway House - Care Monitor

Description

Who We Are: 

Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.   

Our mission is to build a community that is empowered, clean, safe, and healthy.  We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.   

Today, BVHPF’s nearly 200 employees serve over 5,000 disadvantaged clients each year.  Our programs include:   

•  Mental health counseling for youth and adults 

•  School-based mental health services 

•  Substance abuse counseling and methadone treatment 

•  Family transitional and supportive housing 

•  Rapid rehousing and flex pool housing programs 

•  Case management services at several homeless and housing programs 

•  Bayview Navigation Center 

 These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.

Position Overview:

The Care Monitor works closely with onsite staff, providing support and monitoring of the site to ensure a safe environment for staff and residents. Site Monitor reports to the Site Manager.

The schedule for this position is shift-based. 

Day: 7:00am - 3:00pm

Swing: 3:00pm - 11pm

Graveyard: 11pm - 7:00am

Shifts may change as needed to meet operational needs.

 What You’ll Do:  

• Refer any operational, security or client issues, including de-escalation needs, to the Site Manager.
• Assist Site Managers with client needs, including delivering toiletries, towels, linens, and other items as needed, and escorting cleared (asymptomatic) clients to their rooms.
• Engage participants to help orient them to the hotel site.
• Deliver meals to participants’ room doors.
• Support monitoring the site and reporting violations of hotel/motel rules and regulations.
• Prepare participant rooms for occupancy (e.g., apply mattress covers, pillow covers, stock room with supplies, etc.).
• Assist with setting up participant intake tables.
• Perform light-duty cleaning and sanitation duties in the common areas utilized by the staff.
• May be given other duties in support of the site management.
• Flexible and willing to perform other tasks as assigned.

Qualifications:

• Understanding of substance use and harm reduction strategies preferred
• Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations.
• Ability to work successfully both independently and cooperatively.
• Ability to speak, read, and write clearly in English.
• Ability to successfully and efficiently complete tasks in an environment with background noise and interruptions.
• Record keeping and confidentiality.
• All information seen/heard at an emergency housing site is CONFIDENTIAL. This includes the site name and address, and any information about guests or staff.
• Sign in and out daily.
• Complete the Activity Log form for every shift.
• Demonstrates a strong understanding of the city and state political and community service environment (e.g., community service leaders, partners, organizations, critical state-wide community service needs, legislative leaders, government officials, major stakeholders, etc.).
• Previous government relations, non-profit, and grassroots organizing experience is strongly preferred.
• Non-profit experience working in local or state government is preferred.

Additional Requirements:

• Standard office setting with occasional travel for site visits, meetings, and conferences.
• May require occasional evening and weekend work to meet deadlines or attend events.
• At least two COVID-19 vaccinations (preferred).
• Regular and reliable job attendance.?
• Valid California’s Driver’s License (if duties require).
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgment in evaluation options to make sound decisions.
• Live Scan fingerprinting, TB clearance and other medical vaccinations may be required
• As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.

Compensation:

$24.00 Hourly

What We Offer: 

Generous benefits package

Medical, Dental, Life and Vision, with varying levels of plans to choose from.

403(b) Retirement Plan.

Paid Time Off (PTO): Including vacation days and sick leave.

Holidays: 14 Employer-paid holidays.

Hybrid schedules available for certain positions.

Employee Assistance Programs (EAPs): Offering counseling, support services, and resources for personal or work-related issues. 

Opportunities for training, workshops, or skills development.

Time off for new parents, including maternity, paternity, and adoption.

Voting Time Off (VTO): Allowing employees to take paid time off to vote.?