Process and enter data of scheduled events into scheduling software
Assist organizations in the reservation request process
Maintain the reservation management software - Accruent EMS Scheduling Software
Perform general clerical duties including, but not limited to: typing, filing, answering phones, word processing, recording business transactions, and email correspondence
Maintain AS Master Event Calendar on website
Directly assist clients and guests of the Event Services department via in-person, telephone, email, or video conference service
Ensure billing accuracy and review estimates with clients prior to final billing
Compile reports and activity summaries for daily and weekly operations updates
Collaborate with internal and external contacts regarding work related items
Other duties as assigned
Currently SF State students enrolled in a minimum of 6 semester units for undergraduates and 4 units for graduates.
1 year customer service experience
1 year office or clerical experience
Excellent written and verbal communication skills, including professional phone etiquette.
Excellent interpersonal and customer service skills with the ability to effectively interact with internal and external stakeholders at all levels.
Strong computer skills including Microsoft Office suite and Google suite, experience with event management software is recommended, but not required
Strong organization and record keeping skills
Strong ability to prioritize and coordinate multiple tasks
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